Andrew MacKay
Phoenixville,PA
Summary
Seeking management opportunity with a brand that encourages personal growth, individuality, and self-expression. I aim to contribute to the team’s success through customer service and strong leadership. Through my creativity and innovative problem solving, I aspire to make an impact on the organization’s profitability.
Overview
11
11
years of professional experience
Work History
Store Manager
Vans, A VF Company
12.2023 - Current
- Proactively managed labor costs by forecasting sales volumes and adjusting staffing levels accordingly
- Built a high-performing team by identifying and developing future leaders, fostering a culture of growth and advancement within the organization
- Achieved a shrink rate of -0.2% by implementing a comprehensive loss prevention strategy, including improved customer service, enhanced security measures, and employee training
- Ensured effective communication and alignment with company goals by maintaining open and frequent communication with the leadership team through weekly individual meetings
- Successfully increased conversion rates over year prior by effectively leveraging customer traffic through enhanced customer service
Assistant Store Manager
Timberland
03.2020 - 06.2022
- Personally sets standards for consumer-focused selling and provides hands-on coaching to promote a high selling culture
- Elevates the in-store experience through a unique merchandising take
- Fosters an environment for clear and prompt communication to ensure achievement of daily operations and financial success
- Provides coaching to team in key areas, such as customer service, product knowledge, and operations
- Notable Achievements
- Increased store sales98.9% over the prior year2019, while maintaining a -0.3% shrink
- Assisted team to grow women’s footwear business from9% to22% by year-end2021
Supervisor
Levi Strauss & Co.
11.2013 - 10.2019
- Added an innovative and creative approach to merchandising standards while controlling inventory levels with the technology provided by the company
- Identified the impact of units per transaction, average dollar sales, and the conversion percentage needed to meet sales targets, and modified sales behaviors to increase those metrics
- Helped to train and set standards for new hires on a large staff throughout multiple holiday seasons
- Coached and developed team members to a higher level of performance through a hands-on management approach
- Strengthened company's business by implementing innovative selling strategies
- Demonstrated product knowledge, company history, and heritage, while interacting with consumers
Skills
- Communication
- Time Management
- Leadership
- Problem-solving
- Customer service
- Adobe Photoshop
- Adobe Lightroom
- Training and mentoring
- Team leadership
- Store merchandising
- Operations management
Timeline
Store Manager
Vans, A VF Company
12.2023 - Current
Assistant Store Manager
Timberland
03.2020 - 06.2022
Supervisor
Levi Strauss & Co.
11.2013 - 10.2019
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