Andrew Taylor

• Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
• Boosted sales revenue by developing and implementing effective sales strategies.
• Established strong client relationships for increased customer loyalty and repeat business.
• Mentored junior sales consultants, providing guidance and support for career growth.
• Boosted sales through effective management of Number customer accounts and promotion of latest product.
• Exceeded customer requirements with accurate and deliverable solutions.
• Developed comprehensive understanding of competitor offerings to better position products in the market.
• Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
• Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.

Assisted the General Sales Manager in leading and managing the sales team, focusing on sales performance, team motivation, and customer satisfaction, while also assisting with inventory management and sales process optimization.

Key Duties and Responsibilities:

Sales Team Leadership and Management:

Recruiting, Hiring, and Training: Assists in hiring, training, and developing sales personnel.

Motivating and Coaching: Motivates and coaches the sales team to achieve sales goals and improve performance.

Performance Management: Monitors and evaluates sales performance, providing feedback and guidance.

Team Meetings: Leads or co-leads sales meetings to communicate goals, strategies, and best practices.

Sales Process and Strategy:

Sales Strategy Development: Assists in developing and implementing sales strategies and tactics.

Sales Process Optimization: Works to improve the sales process to enhance efficiency and effectiveness.

Inventory Management: Assists in managing inventory, ensuring optimal stock levels and turnover.

Customer Relations and Satisfaction:

Customer Interaction: Assists in addressing customer inquiries and concerns, ensuring a positive customer experience.

Customer Retention: Develops and implements strategies to retain existing customers and build relationships.

Administrative and Reporting:

Reporting: Compiles and analyzes sales reports, providing insights to the General Sales Manager.

Budget Management: Assists in managing the sales department budget and minimizing expenses.

Compliance: Ensures compliance with dealership policies and procedures.

Other Responsibilities:

Closing Deals: Assists salespeople in closing deals, providing guidance and support.

Trade-in Appraisals: Assists with trade-in appraisals.

Acquired used cars at auction and collaborated with service departments for front line readiness, by managing the inventory.

Help customers find financing solutions and secure competitive rates from various lenders.

Work with lending agencies to offer fair lending rates to buyers.

Process applications for vehicle financing and ensure timely approvals.

Offering Financial Products:

Present finance and insurance product menus to customers, explaining benefits and features.

Recommend and sell extended warranties, aftermarket products, and other optional add-ons.

Ensure that products sold are priced within dealership guidelines.

Paperwork and Compliance:

Ensure all paperwork is completed correctly and filed properly.

Verify that all required documents are signed correctly and that all monies due to the dealer are collected prior to delivery.

Maintain compliance with local, state, and federal regulations.

Ensure correct title, lien information, taxes, etc., on all transaction documentSecuring financing for new and used car buyers, offers insurance and warranty products, and ensures compliance with financial regulations, while also generating revenue for the dealership through sales of finance and insurance programs.

Work directly with customers to explain financing options and answer their questions.

Negotiate financing terms with customers and lenders.

Maintain strong relationships with lending institutions.

Oversaw daily restaurant operations, ensuring smooth service, customer satisfaction, and profitability by managing staff, inventory, and quality control, while adhering to company standards.

• Negotiated favorable terms with lenders for customers in unique financial situations, providing them access to vehicle ownership opportunities.
• Identified areas for improvement in the overall special finance department, implementing changes that led to increased efficiency and profitability.
• Started The Fresh Start Program. That program was designed to help clients with less than perfect credit improve their credit scores by financing and refinancing their vehicles after a permit of eighteen months of earnest pay.
• Optimized the loan approval process by implementing efficient documentation procedures and reducing errors in submitted paperwork.
• Reviewed financial documents, pay stubs and statements.
• Enhanced dealership''s reputation as a reliable provider of special financing options through consistent performance and exceptional customer service.
• Developed comprehensive knowledge of various state-specific lending laws and regulations, enabling accurate guidance for out-of-state clients seeking specialized financing options.
• Achieved higher loan approval rates by effectively communicating customers'' financial situations and needs to lending institutions.
• Verified and processed credit applications from customers.
• Played an integral role in the dealership''s overall growth by consistently delivering exceptional results within the special finance department.