Andrew Mowrer
Elizabethtown
Summary
Proven professional with a strong background in vendor and customer relationship management, notably at Nordstrom ECFC. Excelled in streamlining operations and enhancing efficiency, achieving significant cost savings. Skilled in inventory management and problem-solving, demonstrating exceptional organizational skills and teamwork. Committed to continuous improvement and strategic planning, driving operational success and client satisfaction.
Overview
38
38
years of professional experience
Work History
Claims Return to Vendor Processor
Nordstrom ECFC
07.2017 - Current
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Increased profitability by identifying and eliminating inefficiencies in vendor management process.
- Streamlined inventory management processes, leading to more efficient operation.
- Reduced order processing times by streamlining communication between departments.
- Enhanced vendor reputation with timely delivery and accurate order fulfillment.
- Coordinated with cross-functional teams to ensure product availability for key sales periods.
- Drove operational efficiency by optimizing supply chain logistics.
- Improved client satisfaction by quickly addressing and resolving service issues.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Contributed to the achievement of department goals through consistent high-quality work.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Implemented new workflows to streamline the processor role, resulting in improved performance metrics.
- Reduced error rates in data entry by conducting thorough training sessions for new hires.
- Analyzed processing bottlenecks and devised strategies to eliminate them.
- Led team project to overhaul outdated processing procedures, resulting in more efficient workflow.
- Facilitated cross-departmental collaboration to improve overall processing efficiency.
- Maintained high levels of data security by adhering to strict data protection policies.
- Fostered culture of continuous improvement, encouraging staff to suggest enhancements to processing methods.
- Maintained organized work area by cleaning and removing hazards.
- Collaborated with other departments to optimize production workflows.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Prepared reports and technical documentation of day-to-day production processes.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
Branch Sales Service Representative, Teller
PNC Bank, Pittsburgh National Corporation Bank
05.2016 - 05.2017
- Conducted regular performance reviews for staff, providing constructive feedback and fostering individual professional development.
- Assisted customers with account opening, loan applications, credit card issuance, and other financial transactions as needed.
- Collaborated with team members to develop cohesive marketing plans, driving overall revenue growth.
- Maximized contributions by maintaining current understanding of basic products and services.
- Shared, showed and supported clients on variety of technological digital and online tools and resources to explore solutions to achieve financial goals and financial well-being.
- Collected and applied credit and debit payments.
- Identified prospecting approaches to discover potential customers and create opportunities to sell financial solutions and ideas.
- Resolved client issues promptly while maintaining professionalism and empathy in all interactions.
- Applied knowledge of banking products and services to meet customer needs and enable customers to achieve financial goals.
- Increased branch sales by identifying customer needs and recommending appropriate products and services.
- Developed strong rapport with clients, leading to enhanced customer satisfaction and loyalty.
- Opened and closed accounts, set up services and finalized contracts.
- Expanded customer base through proactive outreach and relationship-building efforts, resulting in increased business opportunities.
- Completed special actions like account transfers, stop payments and dispute investigations.
- Provided advice on loans, investments and other bank products.
- Prepared customer and ATM cash and change orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained accurate records of customer transactions in line with bank procedures.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Fostered positive banking experience, helping customers with account management and service selection.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
Stay at Home Dad
My Ex :)
07.2010 - 07.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Multiple Ascending Positions
Intelligencer Printing Company
06.1987 - 07.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Penn Manor High School
Millersville, PASkills
- Issue resolution
- Vendor evaluation
- Relationship management
- Customer needs assessment
- Delivery management
- Loading and unloading procedures
- Safety practices
- Logistics coordination
- Hand truck skills
- Safety loading procedures
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Analytical thinking
- Multitasking Abilities
- Multitasking
- Stock management
- Decision-making
- Active listening
- Organizational skills
- Relationship building
- Interpersonal communication
- Teamwork
- Problem-solving abilities
- Team collaboration
- Team leadership
- Task prioritization
- Self motivation
- Conflict resolution
- Goal setting
- Professionalism
- Strategic planning
- Continuous improvement
- Inventory management
- Order processing
Accomplishments
- ECFC Point collaborated with team of 20, across multiple locations, in the early development, testing and implementation of a new returning to vendor process. Process successful, currently duplicating across network.
Timeline
Claims Return to Vendor Processor
Nordstrom ECFC
07.2017 - Current
Branch Sales Service Representative, Teller
PNC Bank, Pittsburgh National Corporation Bank
05.2016 - 05.2017
Stay at Home Dad
My Ex :)
07.2010 - 07.2015
Multiple Ascending Positions
Intelligencer Printing Company
06.1987 - 07.2010
High School Diploma -
Penn Manor High School
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