ANDRIA C. ASENCIO
Philadelphia
Summary
Bilingual and detail-oriented professional with over 5 years of experience in customer service, sales, administrative and logistic operations. Ongoing training in IT. Adept at resolving customer issues, managing reservations, leading teams, and handling confidential data. Knowledgeable in remote work tools and digital systems, with the ability to adapt quickly to new technologies and workflows. Proven ability to multitask, meet deadlines, and deliver exceptional service in fast-paced environments. Fully authorized to work in the U.S.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Associate
Amazon
01.2023 - Current
- Coordinated timely delivery of packages to ensure high customer satisfaction.
- Execute high volume delivery operations while maintaining strict adherence to deadlines and service standards.
- Managed route planning and optimization to improve efficiency.
- Strong attention to detail and accuracy.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Sales Representative
Five Star Gateways
01.2022 - 01.2023
- - Sold custom vacation packages and provided expert guidance to over 100 clients monthly.
- - Maintained a 95% satisfaction rate by resolving conflicts and providing personalized customer support.
- - Confirmed and managed reservations via phone/email with 100% booking accuracy.
- - Provided guests with local information, enhancing their travel experience.
Store Manager
La Monserrate Bakery
01.2019 - 01.2022
- - Supervised and trained 10+ employees, reducing turnover by 40%.
- - Implemented efficient scheduling and inventory processes, minimizing product waste by 30%.
- - Developed sales goals and tracked performance metrics, leading to an 18% increase in revenue.
- - Oversaw hiring, onboarding, and ongoing employee development.
- Trained and mentored new staff in operational procedures and customer service standards.
- Led daily operations to optimize store performance and enhance customer experience.
Sales Associate / Cashier
Adidas
01.2017 - 01.2018
- - Exceeded daily sales targets by 10-15% through customer-focused product recommendations.
- - Processed high-volume transactions with 100% accuracy.
- - Delivered outstanding customer service, receiving frequent positive feedback from shoppers.
- - Supported merchandising and in-store promotions to drive sales.
Sales Assistant / Cashier
Toys R Us
01.2015 - 01.2017
- - Delivered fast and friendly service to hundreds of customers weekly.
Education
Bachelor's Degree - Psychology
Inter American University of Puerto Rico
San Germán, PR05-2018
Skills
- Customer Service & Retention
- Remote Communication (Phone, Email, Chat)
- Bilingual: English & Spanish (Fluent)
- Microsoft Office: Word, Excel, PowerPoint
- SAP / Data Entry / Reservation Systems
- Conflict Resolution & Team Leadership
- Insurance Knowledge (Life, Health, Annuities)
- Administrative Support / Scheduling
- Problem Solving / Attention to Detail
- Deadline adherence
- Remote work experience
- Scheduling management
- Database entry
- Client relationships
Certification
- Resident Producer License - Commonwealth of Pennsylvania
- License #: 1130855
- Life & Fixed Annuities, Accident & Health
- Active: June 2023 - Nov 2025
- Information Technology Training- Google IT Support Professional Certificate (In Progress)
- Focused on: Networking, Troubleshooting, Operating Systems, Customer Support
- Expected Completion: 2026
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Delivery Associate
Amazon
01.2023 - Current
Sales Representative
Five Star Gateways
01.2022 - 01.2023
Store Manager
La Monserrate Bakery
01.2019 - 01.2022
Sales Associate / Cashier
Adidas
01.2017 - 01.2018
Sales Assistant / Cashier
Toys R Us
01.2015 - 01.2017
Bachelor's Degree - Psychology
Inter American University of Puerto Rico