AnDria Verde
West Mifflin
Summary
Accomplished administrative professional with extensive experience in social services and education. Proven ability to manage operations, lead teams, and enhance service delivery. Bilingual in Spanish, committed to driving organizational success through effective communication and strategic problem-solving.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Social Services
Casa San Jose
Pittsburgh
08.2025 - 03.2026
- Led a team of 15 case managers and intake specialists in providing comprehensive support services to individuals and families in need.
- Managed daily operations of Social Service department, ensuring effective service delivery and support for clients.
- Supervised and evaluated staff performance, providing guidance and professional development to strengthen team capabilities.
- Established partnerships with local organizations and agencies to enhance collaboration and improve service delivery outcomes.
Executive Administrative Assistant
Casa San Jose
Pittsburgh
01.2025 - 08.2025
- Supported Executive Director in achieving organizational goals
- Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements to ensure seamless operations
- Prepared and edited correspondence, reports, presentations, and other documents for executive team to facilitate effective communication and decision-making
- Managed confidential information with utmost discretion and maintained strict confidentiality protocols
- Developed and implemented office procedures to streamline workflow and enhance overall productivity
Academic Teacher
Florida Department of Corrections
Avon Park
09.2023 - 11.2024
- Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities
- Differentiated instruction to meet the individual needs of students with varying academic levels and learning disabilities
- Taught lessons in both Spanish and English to accommodate diverse language needs of students.
- Supported students in achieving GED objectives and improving TABE scores within the DOC framework.
- Created lesson plans, graded assignments, and documented student progress to ensure effective learning outcomes.
- Established clear behavior expectations and fostered supportive community to enhance classroom environment.
- Maintained accurate attendance records following DOC regulations to ensure compliance.
Service Coordinator
SPM Plant City Towers
Plant City
08.2022 - 09.2023
- Coordinated and managed social service programs, enhancing service delivery for diverse client needs
- Assessed client needs through interviews and evaluations, creating personalized care plans for each individual
- Provided counseling and support to clients navigating challenges such as homelessness, addiction, and mental health issues, fostering resilience and recovery.
- Developed and maintained partnerships with community organizations and agencies to broaden resource access for clients
- Provided translation services for Spanish-speaking residents in various settings.
Housing Case Manager
Casa San Jose
Pittsburgh
11.2021 - 07.2022
- Coordinated case management for Latino families experiencing homelessness, ensuring access to essential resources and support.
- Partnered with program director to develop and implement initiatives that enhanced program effectiveness and client outcomes.
- Evaluate and make appropriate referrals for clients to job services, health services, youth programs, and immigration services.
- Coordinate and work closely with the county homeless programs.
- Enter all information into our Salesforce system in a timely manner.
Case Manager
Tropical Texas Behavioral Health
Brownsville
03.2020 - 10.2020
- Evaluated youth with mental health diagnoses to determine appropriate levels of care.
- Trained youth and families in skills to manage mental health symptoms.
- Performed routine case updates and coordinated with families to ensure timely doctor appointments.
Administrative Assistant
Casa San Jose
Pittsburgh
06.2018 - 08.2019
- Performed general office duties, including ordering supplies, maintaining records management database systems, and managing basic bookkeeping to support office operations.
- Answered phone calls and directed to appropriate parties or took messages to ensure effective communication.
- Assisted with direct client care to enhance client support and satisfaction.
- Represent the organization in community and fundraising events.
- Contributed to community-focused non-profit projects
ESL Teacher
Centro Ejecutivo Empresarial
Matamoros
04.2017 - 06.2018
- Delivered English language education tailored to native Spanish speakers, ages 12 through adult, enhancing their language proficiency.
- Led classroom discussions to foster student engagement and participation, resulting in a collaborative learning environment.
- Developed and organized course materials, including syllabi and assignments, to streamline instructional delivery and enhance student understanding.
- Sourced and acquired materials and supplies for courses, ensuring accessibility of resources for effective learning.
Parish Social Minister
St. Regis Parish
Pittsburgh
08.2009 - 07.2015
- Work with the Pittsburgh Diocese to provide social services to the Spanish speaking community of Pittsburgh.
- Assisted parishioners and community members in accessing social services, fostering community support.
- Visited individuals in homes and attended group meetings to provide guidance on agency services and requirements.
- Updated and organized client database to ensure data integrity.
Customer Service Representative
UnitedHealth Group
Harlingen
10.2012 - 02.2014
- Consistently exceeded call quality and management expectations to improve customer satisfaction.
- Managed daily inbound call flow to enhance customer experience.
- Reviewed benefits and claims, locating doctors for Medicare advantage plan members to facilitate access to healthcare services.
Owner/bookkeeper
Casa Nueva
Pittsburgh
06.2002 - 08.2011
- Managed bidding, invoicing, payroll, and tax processes for roofing company.
- Streamlined office operations to effectively support roofing projects.
- Tracked training records and documentation to ensure compliance with OSHA standards.
Education
Sociology (B.A.) - Brownsville, TX
UNIVERSITY OF TEXAS RIO GRANDE VALLEY
Brownsville, TX12-2019
Skills
- Google Workspace and Microsoft Office
- Crisis intervention and conflict management
- Empathy and active listening
- Policy advocacy and social service administration
- Multilingual communication skills
- Child welfare and development
- Special education and tutoring
- Classroom management and instruction
- Project management and organizational skills
- Team leadership and management
- Time management and prioritization
- Mental health counseling and support
- Administrative experience in corrections
- Document and records management
- Aging population services and adult work
Certification
- Driver's License
- CPR Certification
- Professional Educator License
- Teaching Certification
Languages
Spanish
Professional
Timeline
Director of Social Services
Casa San Jose
08.2025 - 03.2026
Executive Administrative Assistant
Casa San Jose
01.2025 - 08.2025
Academic Teacher
Florida Department of Corrections
09.2023 - 11.2024
Service Coordinator
SPM Plant City Towers
08.2022 - 09.2023
Housing Case Manager
Casa San Jose
11.2021 - 07.2022
Case Manager
Tropical Texas Behavioral Health
03.2020 - 10.2020
Administrative Assistant
Casa San Jose
06.2018 - 08.2019
ESL Teacher
Centro Ejecutivo Empresarial
04.2017 - 06.2018
Customer Service Representative
UnitedHealth Group
10.2012 - 02.2014
Parish Social Minister
St. Regis Parish
08.2009 - 07.2015
Owner/bookkeeper
Casa Nueva
06.2002 - 08.2011
Sociology (B.A.) - Brownsville, TX
UNIVERSITY OF TEXAS RIO GRANDE VALLEY