Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andreá Johnson

Landisville

Summary

Experienced restaurant manager with expertise in equipment operation, directing individual positions, and upholding quality assurance standards. Recognized for enhancing efficiency through a collaborative and forward-thinking approach. Proficient in both front-of-house (FOH) and back-of-house (BOH) operations, demonstrating exceptional leadership and staff management abilities. Offers 8 years of relevant experience and seeks a long-term role in the industry.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Plough and The Exchange
05.2024 - 03.2025
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Shift Coordinator

Hershey Entertainment & Resorts
12.2022 - 06.2024
  • Responsible for assigning tasks to employees, ensuring compliance with standards, and supervising their work to maintain productivity and customer service levels.
  • Calculates cash discrepancies at closing, prepares bank deposit statements, and handles escalated customer concerns and emergencies in the absence of a manager or supervisor.
  • Evaluates employee performance, provides personalized feedback, assists the general manager in implementing company initiatives, and adjusts workflows based on reports to meet set targets.

Supervisor

Sheetz
08.2019 - 06.2022
  • Maintained schedules, managed resources, and adapted workflows to meet production, quality, and cost targets while addressing changing business demands.
  • Responded to staff concerns, collaborated with HR to resolve issues, evaluated processes, and realigned workflows for optimal efficiency.
  • Monitored operations, implemented strategies, audited legal documents, and excelled in a fast-paced environment while ensuring compliant policies and providing excellent customer service.

Education

Skills USA Certification - Culinary Arts

Lancaster County Career And Technology Center
Willow Street, PA

High School Diploma -

Manheim Twp High School
Lancaster, PA

Skills

  • Servsafe certified
  • Ramp
  • OSHA
  • Culinary skills USA
  • Customer Engagement
  • Staff Management

Timeline

Restaurant Manager

Plough and The Exchange
05.2024 - 03.2025

Shift Coordinator

Hershey Entertainment & Resorts
12.2022 - 06.2024

Supervisor

Sheetz
08.2019 - 06.2022

High School Diploma -

Manheim Twp High School

Skills USA Certification - Culinary Arts

Lancaster County Career And Technology Center

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