Aneesa Rohrer-Smith
Glenside
Summary
Dynamic and adaptable individual with hands-on experience in hospitality and coaching. Ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Rooster's Glenside
Glenside, PA
11.2024 - Current
- Provided exceptional customer service through attentive communication and prompt order fulfillment.
- Collaborated with kitchen staff to ensure timely preparation and delivery of menu items.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on restaurant procedures and service standards.
- Adapted quickly to changing priorities during peak hours while maintaining service quality.
- Handled cash transactions accurately, ensuring proper cash management practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant Varsity Softball Coach
Abington Senior High School
Abington, PA
01.2024 - Current
- Developed practice plans to enhance player skills and team performance.
- Assisted head coach in game strategy development and execution.
- Mentored student-athletes on sportsmanship and teamwork principles.
- Evaluated player performance, providing constructive feedback for improvement.
- Implemented training drills focusing on technique and gameplay strategy refinement.
- Developed engaging media content to enhance team presence across social media platforms.
- Designed and shared sports-related graphics to spread the word on upcoming games and team news
Host
The Copper Crow
Horsham, PA
12.2022 - 11.2024
- Greeted and seated guests promptly, ensuring exceptional first impressions.
- Managed reservations using OpenTable, optimizing seating arrangements for efficiency.
- Trained new hosts on operational procedures and customer service standards.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
Lifeguard
Abington Park and Recreation Department
Jenkintown, PA
07.2021 - 08.2022
- Monitored pool and surrounding area to ensure safety and compliance with regulations.
- Responded promptly to emergencies, administering first aid and CPR as needed.
- Conducted regular safety drills and training sessions for team members.
- Maintained cleanliness and organization of pool facilities and equipment.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Bachelor of Science - Exercise Science
Chestnut Hill College
Philadelphia, PA08.2026
High School Diploma -
Abington Senior High
Abington, PA06.2022
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
- Guest engagement
- Strength training
- Injury prevention
- Equipment management
- Game strategy
- Social media promotion
- Motivating athletes
Timeline
Server
Rooster's Glenside
11.2024 - Current
Assistant Varsity Softball Coach
Abington Senior High School
01.2024 - Current
Host
The Copper Crow
12.2022 - 11.2024
Lifeguard
Abington Park and Recreation Department
07.2021 - 08.2022
Bachelor of Science - Exercise Science
Chestnut Hill College
High School Diploma -
Abington Senior High