Austin Haynie
Philadelphia,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Modivcare Call Center
10.2022 - 03.2024
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Care Representative
MightyCall
10.2020 - 05.2022
- Contributed to team success, consistently achieving call center performance metrics.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Bilingual Customer Service Representative
Concentrix
07.2018 - 08.2020
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Education
High School Diploma -
Cristo Rey Philadelphia High School
Philadelphia PAManufacturing And Automation Technician Program -
Philadelphia Technician Training Institute
Philadelphia, PASkills
- Complaint resolution
- Consultative Sales
- Product Knowledge
- Appointment Scheduling
Timeline
Customer Service Representative
Modivcare Call Center
10.2022 - 03.2024
Customer Care Representative
MightyCall
10.2020 - 05.2022
Bilingual Customer Service Representative
Concentrix
07.2018 - 08.2020
High School Diploma -
Cristo Rey Philadelphia High School
Manufacturing And Automation Technician Program -
Philadelphia Technician Training Institute
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