Angel Purpura
Plains
Summary
Compassionate Behavior Health Technician with strong skills in case management, problem-solving, and collaboration. Strong focus on team collaboration and achieving results. Reliable, adaptable, and committed to providing compassionate care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Step By Step, Inc.
09.2024 - Current
- Facilitated therapeutic activities to enhance clients coping skills and social interactions.
- Monitored and documented patient behavior, ensuring accurate records for treatment assessments.
- Maintained a safe environment for both client and peers by adhering to safety protocols.
- Promoted positive behavior changes by establishing clear expectations, consequence consistency, and reinforcement systems fitted to individual client needs.
- Assists clients in developing effecting coping skills, leading to improved emotional regulation.
- Developed visual schedules and other supports for clients that require structure during daily activities, increasing more independence.
- Documented detailed progress notes, billing logs and encounter forms.
- Participated in weekly supervisions held by behavior consultants to discuss client cases.
- Maintained required yearly trainings.
Patient Access Representative
Geisinger
04.2024 - 07.2024
- Facilitated patient registration and scheduling using electronic health record systems.
- Verified insurance eligibility and coordinated benefits for patients.
- Educated patients on financial responsibilities and available payment options, took payments.
- Responded to inquiries regarding services, appointments, and insurance coverage efficiently.
- Collaborated with clinical staff to ensure timely appointment scheduling and supported clinical staff by preparing accurate patient documentation and records prior to appointments.
Youth Support Worker
Northeast Counseling Services
07.2021 - 02.2023
- Supported youth in personal development through individualized mentoring and guidance.
- Participated in weekly visits with family and youth who have experienced traumatic life events.
- Offered a variety of support and coping strategies to individuals who suffer from mental illness, truancy issues, etc.
- Provided guidance on how to manage life struggles and assist in helping youth attain certain goals based on previously discussed/agreed upon plan.
- Collaborated with families and caregivers to develop tailored support plans for youth.
- Documented case notes and progress reports to maintain accurate records for review.
Business Supervisor
Party City
03.2020 - 07.2021
- Supervised daily operations to ensure efficient inventory management and customer service.
- Trained and developed team members on product knowledge and sales techniques.
- Enhanced customer engagement and driving sales growth.
- Implemented visual merchandising standards to optimize store presentation.
- Assisted in scheduling team shifts and basic payroll procedures.
Education
Associate of Science - General Studies
Luzerne County Community College
Nanticoke, PA05-2024
Skills
Case Management; Strategic Planning; Adaptability; Organization; Supervision; Detail-Oriented; Collaborative; Diverse; Problem-Solving; Interpersonal Skills; Case Documentation; Mental Health Support; First aid & CPR; Progress Monitoring; Payroll processing
Certification
CPR
Trauma-Informed Cultural Sensitivity
Trauma 102 - Basic Skills of Trauma-Informed Care
Trauma 103 - Recognizing Vicarious and Secondary Trauma for Professionals
40-Hour RBT Training
Timeline
Behavior Health Technician
Step By Step, Inc.
09.2024 - Current
Patient Access Representative
Geisinger
04.2024 - 07.2024
Youth Support Worker
Northeast Counseling Services
07.2021 - 02.2023
Business Supervisor
Party City
03.2020 - 07.2021
Associate of Science - General Studies
Luzerne County Community College