Angel Purpura
Plains
Summary
Compassionate Behavior Health Technician with strong skills in case management, problem-solving, and collaboration. Strong focus on team collaboration and achieving results. Reliable, adaptable, and committed to providing compassionate care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Step By Step, Inc.
Wilkes-Barre, PA
09.2024 - Current
- Facilitated therapeutic activities to enhance clients coping skills and social interactions.
- Monitored and documented patient behavior, ensuring accurate records for treatment assessments.
- Maintained a safe environment for both client and peers by adhering to safety protocols.
- Promoted positive behavior changes by establishing clear expectations, consequence consistency, and reinforcement systems fitted to individual client needs.
- Assists clients in developing effecting coping skills, leading to improved emotional regulation.
- Developed visual schedules and other supports for clients that require structure during daily activities, increasing more independence.
- Documented detailed progress notes, billing logs and encounter forms.
- Participated in weekly supervisions held by behavior consultants to discuss client cases.
- Maintained required yearly trainings.
Patient Access Representative
Geisinger
Wilkes-Barre, PA
04.2024 - 07.2024
- Facilitated patient registration and scheduling using electronic health record systems.
- Verified insurance eligibility and coordinated benefits for patients.
- Educated patients on financial responsibilities and available payment options, took payments.
- Responded to inquiries regarding services, appointments, and insurance coverage efficiently.
- Collaborated with clinical staff to ensure timely appointment scheduling and supported clinical staff by preparing accurate patient documentation and records prior to appointments.
Youth Support Worker
Northeast Counseling Services
Nanticoke, PA
07.2021 - 02.2023
- Supported youth in personal development through individualized mentoring and guidance.
- Participated in weekly visits with family and youth who have experienced traumatic life events.
- Offered a variety of support and coping strategies to individuals who suffer from mental illness, truancy issues, etc.
- Provided guidance on how to manage life struggles and assist in helping youth attain certain goals based on previously discussed/agreed upon plan.
- Collaborated with families and caregivers to develop tailored support plans for youth.
- Documented case notes and progress reports to maintain accurate records for review.
Business Supervisor
Party City
Wilkes-Barre
03.2020 - 07.2021
- Supervised daily operations to ensure efficient inventory management and customer service.
- Trained and developed team members on product knowledge and sales techniques.
- Enhanced customer engagement and driving sales growth.
- Implemented visual merchandising standards to optimize store presentation.
- Assisted in scheduling team shifts and basic payroll procedures.
Education
Associate of Science - General Studies
Luzerne County Community College
Nanticoke, PA05-2024
Skills
Case Management; Strategic Planning; Adaptability; Organization; Supervision; Detail-Oriented; Collaborative; Diverse; Problem-Solving; Interpersonal Skills; Case Documentation; Mental Health Support; First aid & CPR; Progress Monitoring; Payroll processing
Certification
CPR
Trauma-Informed Cultural Sensitivity
Trauma 102 - Basic Skills of Trauma-Informed Care
Trauma 103 - Recognizing Vicarious and Secondary Trauma for Professionals
40-Hour RBT Training
Timeline
Behavior Health Technician
Step By Step, Inc.
09.2024 - Current
Patient Access Representative
Geisinger
04.2024 - 07.2024
Youth Support Worker
Northeast Counseling Services
07.2021 - 02.2023
Business Supervisor
Party City
03.2020 - 07.2021
Associate of Science - General Studies
Luzerne County Community College