Angel Ramos
Philadelphia
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Experienced with troubleshooting complex technical issues to ensure smooth operations. Utilizes effective communication and problem-solving skills to resolve user concerns promptly. Knowledge of customer service principles and support tools, fostering positive user experiences.
Overview
5
5
years of professional experience
Work History
Joint Fires Support Specialist
US Army Fort Bragg
Fort Bragg, NC
09.2022 - 03.2026
- Provided technical support to personnel, ensuring effective use of communication systems and tools.
- Collaborated with cross-functional teams to enhance operational efficiency and service delivery.
- Trained new staff on system functionalities, improving overall team productivity.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Assisted in training new personnel on system usage and operational procedures to enhance team performance.
- Mentored junior support staff, fostering skill development and promoting a culture of continuous improvement.
- Collaborated with development team to report bugs and suggest improvements, leading to more reliable software releases.
Concierge
The Phoenix Residence
Philadelphia, PA
08.2021 - 09.2022
- Delivered exceptional customer service by addressing resident inquiries and concerns promptly.
- Coordinated daily activities, including transportation and events, enhancing resident engagement.
- Managed scheduling for maintenance requests, ensuring timely resolution to improve satisfaction.
- Developed strong relationships with residents, fostering a welcoming community atmosphere.
- Provided exceptional customer service to residents and guests, ensuring satisfaction with services offered.
- Managed front desk operations, efficiently handling inquiries and coordinating guest requests.
Education
High School Diploma -
Nueva Esperanza High School
Philadelphia, PA06-2021
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Technical troubleshooting
- Call management
- Client communication
Timeline
Joint Fires Support Specialist
US Army Fort Bragg
09.2022 - 03.2026
Concierge
The Phoenix Residence
08.2021 - 09.2022
High School Diploma -
Nueva Esperanza High School