Angel Rodriguez
Mechanicsburg
Summary
Software Quality Assurance Engineer with experience supporting complex systems in fast-paced environments. Proven ability to identify critical defects, improve release quality, and collaborate cross functionally to resolve high-impact issues. Known as a key resource for troubleshooting and supporting team members in complex problem resolution. Experienced in regression testing, system validation and production support. Seeking to contribute my skills and knowledge with more ownership and responsibilities.
Overview
5
5
years of professional experience
Work History
Software Quality Assurance Engineer
Scientific Games
12.2023 - Current
- Identified, documented, and drove resolution of defects through close collaboration with development teams.
- Minimized risks associated with software releases by performing thorough regression testing.
- Supported end-to-end validation of system enhancements, assessing downstream impacts prior to deployment.
- Acted a key resource for troubleshooting complex issues, contributing to a faster resolution and improved system reliability.
- Assisted team members and contributed to resolving technical challenge, supporting overall team efficiency.
IT Support Specialist
Phillips Managed Support Services
02.2022 - 02.2023
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented transactions and support interactions in the system for future reference and addition to knowledge base.
Fulfillment Associate
Target
09.2021 - 02.2022
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Trained new associates on operational procedures and workflow efficiency.
Education
High School Diploma - Information Systems
Harrisburg Area Community College
08.2027
High School Diploma -
Charter High School for Law and Social Justice
01.2020
Skills
- Manual testing
- Regression Testing
- Defect tracking (JIRA)
- Troubleshooting & Root Cause Analysis
- Application & System Testing
- Cross-functional Collaboration
- Problem Solving
- Communication
- Attention to Detail
LANGUAGES
Fluent English
Fluent Spanish
Timeline
Software Quality Assurance Engineer
Scientific Games
12.2023 - Current
IT Support Specialist
Phillips Managed Support Services
02.2022 - 02.2023
Fulfillment Associate
Target
09.2021 - 02.2022
High School Diploma - Information Systems
Harrisburg Area Community College
High School Diploma -
Charter High School for Law and Social Justice