Angel Thomas
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Summary
Proven Bar Manager with a track record of enhancing customer satisfaction and boosting revenues at Rayne Drop Inn 2. Skilled in inventory management and customer service, I excel in creating welcoming environments and mentoring teams for peak performance. Known for reliability and an outgoing personality, I effectively balance customer needs with business goals. Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Bartender
Hilton Garden Inn Hotel
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bar Manager
Rayne Drop Inn 2
01.2020 - 04.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
Education
GED -
Hempfield Highschool
Greensburg, PASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Complex Problem-solving
- Professional appearance
- Inventory
Timeline
Bartender
Hilton Garden Inn Hotel
04.2023 - Current
Bar Manager
Rayne Drop Inn 2
01.2020 - 04.2023
GED -
Hempfield Highschool
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