Angel Wilkins
Philadelphia
Summary
Human Resources professional with solid foundation in employee relations and talent management. Known for effective communication and problem-solving skills. Key contributor to team success and adaptable to changing business needs. Expertise in recruitment, performance management, and compliance.
Overview
1
1
year of professional experience
Work History
HR Generalist/ Onboarding Specialist
AmeriBest Home Care
04.2023 - 04.2023
- Creating new employee profiles in Salesforce and ADP.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision-making.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Conducted regular training needs analyses across departments, ensuring that all training initiatives were aligned with business objectives.
- Streamlined onboarding documentation processes, ensuring swift integration of new hires and reducing administrative delays for a seamless start.
Corporate Receptionist
MedRisk
11.2022 - 04.2023
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Improved office efficiency by maintaining an organized database of contacts, files, and documents.
- Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
- Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problem-solving.
- Responded to and resolved helpdesk tickets in a timely manner, ensuring smooth day-to-day operations.
- Ensuring efficient visitor check-in and appointment scheduling.
- Assisted in maintaining office supplies inventory, facilitating timely orders and organization.
Customer Service Representative
Vanguard
11.2021 - 11.2022
- Handled 70+ inbound and outbound calls daily, assisting retirement plan participants with account-related inquiries, transactions, and plan information while maintaining a high level of professionalism and empathy.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed loan and withdrawal requests in compliance with retirement plan regulations and company standards.
- Maintained up-to-date knowledge of retirement plan products, IRS guidelines, and company policies to ensure accurate and compliant support.
- Resolved complex account issues by researching transaction history, coordinating with internal departments, and following up with participants to ensure full resolution.
Education
Diploma -
West Catholic Preparatory High School
01.2018
Skills
- Salesforce
- Background checks
- Running audits
- Staff training/development
- Payroll processing
- ADP workforce now
- Employee onboarding
- Benefits administration
- HR policies implementation
- HRIS systems
- Records management
- Compensation and benefits
- Employee relations
- Knowledgeable in all HR systems
- Employee file management
- Policy implementation
- CRM
- Customer service
- Leadership
- Decision-making
- Labor law compliance
- Data entry
- Performance management
- Onboarding processes
- New employee orientations
Timeline
HR Generalist/ Onboarding Specialist
AmeriBest Home Care
04.2023 - 04.2023
Corporate Receptionist
MedRisk
11.2022 - 04.2023
Customer Service Representative
Vanguard
11.2021 - 11.2022
Diploma -
West Catholic Preparatory High School