Summary
Overview
Work History
Education
Skills
Timeline
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Angel Wilkins

Philadelphia

Summary

Human Resources professional with solid foundation in employee relations and talent management. Known for effective communication and problem-solving skills. Key contributor to team success and adaptable to changing business needs. Expertise in recruitment, performance management, and compliance.

Overview

1
1
year of professional experience

Work History

HR Generalist/ Onboarding Specialist

AmeriBest Home Care
04.2023 - 04.2023
  • Creating new employee profiles in Salesforce and ADP.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision-making.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Facilitated criminal background check process for new hires.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Conducted regular training needs analyses across departments, ensuring that all training initiatives were aligned with business objectives.
  • Streamlined onboarding documentation processes, ensuring swift integration of new hires and reducing administrative delays for a seamless start.

Corporate Receptionist

MedRisk
11.2022 - 04.2023
  • Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
  • Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
  • Improved office efficiency by maintaining an organized database of contacts, files, and documents.
  • Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
  • Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problem-solving.
  • Responded to and resolved helpdesk tickets in a timely manner, ensuring smooth day-to-day operations.
  • Ensuring efficient visitor check-in and appointment scheduling.
  • Assisted in maintaining office supplies inventory, facilitating timely orders and organization.

Customer Service Representative

Vanguard
11.2021 - 11.2022
  • Handled 70+ inbound and outbound calls daily, assisting retirement plan participants with account-related inquiries, transactions, and plan information while maintaining a high level of professionalism and empathy.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed loan and withdrawal requests in compliance with retirement plan regulations and company standards.
  • Maintained up-to-date knowledge of retirement plan products, IRS guidelines, and company policies to ensure accurate and compliant support.
  • Resolved complex account issues by researching transaction history, coordinating with internal departments, and following up with participants to ensure full resolution.

Education

Diploma -

West Catholic Preparatory High School
01.2018

Skills

  • Salesforce
  • Background checks
  • Running audits
  • Staff training/development
  • Payroll processing
  • ADP workforce now
  • Employee onboarding
  • Benefits administration
  • HR policies implementation
  • HRIS systems
  • Records management
  • Compensation and benefits
  • Employee relations
  • Knowledgeable in all HR systems
  • Employee file management
  • Policy implementation
  • CRM
  • Customer service
  • Leadership
  • Decision-making
  • Labor law compliance
  • Data entry
  • Performance management
  • Onboarding processes
  • New employee orientations

Timeline

HR Generalist/ Onboarding Specialist

AmeriBest Home Care
04.2023 - 04.2023

Corporate Receptionist

MedRisk
11.2022 - 04.2023

Customer Service Representative

Vanguard
11.2021 - 11.2022

Diploma -

West Catholic Preparatory High School
Angel Wilkins