Angela Cassel
Quakertown
Summary
Dynamic travel agency owner with a proven track record at Hat Trick Travel Agency, excelling in business development and customer relations. Achieved over $1 million in annual sales through strategic marketing and relationship building. Skilled in operations management, fostering a high-performing team, and implementing innovative solutions to enhance client satisfaction.
Overview
24
24
years of professional experience
Work History
Travel Agency Owner
Hat Trick Travel Agency/ Archer Travel Services
05.2021 - Current
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Balanced multiple priorities effectively as both a travel producer responsible for generating sales and a business owner in charge of managing the overall agency operations.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
- Delivered exceptional client service, consistently meeting or exceeding expectations to foster long-term relationships.
- Implemented cutting-edge technology solutions to optimize internal operations and enhance the overall client experience.
- Spearheaded agent mentoring programs that resulted in increased productivity levels among team members over time.
- Expanded client base through effective networking, relationship management, and referrals.
- Achieved consistent growth in annual sales by developing a thorough understanding of market trends and customer needs.
- Oversaw day-to-day production and growth of agency, turning over more than $1 million in travel sales per year through consistent supervision and dedicated partnerships.
- Oversaw compliance with industry regulations and reporting requirements to maintain a strong standing within the marketplace.
- Secured new partnerships by cultivating relationships with key industry players and presenting competitive agency offerings.
- Built a high-performing team through targeted recruitment, comprehensive training, and ongoing professional development.
- Demonstrated strong leadership skills by cultivating an supportive work environment that promoted collaboration, innovation, and professional growth among team members.
- Managed financial aspects of the agency including budgeting, forecasting, expense control, and revenue generation for sustained profitability.
- Assessed customer needs and developed individualized solutions to reach customer satisfaction.
- Recruited, hired, and developed top candidates for open vacancies and retained staff using consistent mentoring and positive feedback.
- Increased agency revenue by implementing strategic marketing campaigns and innovative sales techniques.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
JamCo Candle Company
Self
01.2001 - 12.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Implemented strategic plans to inprove performance and increase client acquisition.
- Built loyal account base and long-term business relationships with accounts.
- Developed long-lasting partnerships with industry leaders, leveraging networking opportunities for mutual benefit.
- Developed long-term relationships with key clients, vendors and service providers.
- Created systems and procedures to streamline business processes and optimize resources.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Supported company goals through careful reinvestment of profits.
- Established a strong brand identity through consistent marketing efforts, driving sales and attracting new clients.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Launched successful product lines or services that met consumer demands while adhering to strict quality guidelines.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Marine Science
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Customer relations
- Operations management
- Operational planning
- Team direction
- Business development
- Relationship building
- Client service
- Team oversight
- Small business operations
- Key partnership cultivation
Timeline
Travel Agency Owner
Hat Trick Travel Agency/ Archer Travel Services
05.2021 - Current
JamCo Candle Company
Self
01.2001 - 12.2020
Marine Science
East Stroudsburg University of Pennsylvania
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