Angela Clavelli

Led over 40 associates in Front End and Paint Department to fulfill online orders, drive sales, and deliver excellent customer service. Managed staff through coaching, delegated tasks, ensured safety, and oversaw merchandising and inventory as Manager-on-Duty (MOD).

• Key Responsibilities Team Leadership: Coach, train, and develop team members, sets schedules, and manages performance.Customer Experience & Sales: Ensures high-quality customer service, resolves issues, and drives sales in assigned areas (e.g.,paint, lumber, tools, appliances).
• Merchandising & Inventory: Ensures products are stocked, down-stocked, and fronted according to planograms; manages inventory accuracy through cycle counts.
• Conducted daily safety checks and maintained aisle cleanliness to ensure a safe shopping environment.
• Manager-on-Duty (MOD): Periodically leads the entire store, opening/closing, and overseeing staffing and customer service.
• Executed cost-saving strategies that upheld quality standards.

• As a Store Manager, I am responsible for leading my store to success, through mentoring, coaching, and optimizing processes.
• Understanding and managing the operation of my store to maximize profitability.
• Fostering a customer-centric culture and exceeding customer experience goals.
• Interviewed, hired, and led associates, motivating a sales-driven mindset through excellent customer service.
• Provide regular performance feedback to support associate growth.
• Maintained and analyzed P&L reports and inventory logs to inform operational decisions.
• Adhere to all regulatory and compliance legislation, policies, safety regulations, and overall store appearance standards.
• Ensured compliance with cash and bank deposit protocols to safeguard company assets.
• Followed inventory and merchandise standards outlined in POMP manual and profit planner.

• I maintained company assets by reducing losses through effective stocking and cashiering tasks.
• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Performed opening and closing procedures to maintain store readiness and security on scheduled days.
• Assist Store Manager with scheduling employees using Legion management and time keep system, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Ensured financial integrity of store through strict cashier accountability, key control, and adherence to security practices; authorized refunds and overrides, counted register tills, and took deposits to bank.
• Managed store operations in Store Manager's absence, ensuring continuity of service and adherence to company policies.

• Managed shift operations, overseeing staff and ensuring smooth workflow.
• Customer and Associate Services for any problems that may arise on my shift and come up with solutions.
• Scheduling and Time management using Kronos time management system.
• Money handling, Balancing till, Cashier Audits.
• Ability to use a smart safe for daily drops and deposits.
• Executed daily backroom inventory pulls to restock sold items promptly.
• Processed vendor merchandise and daily invoices to maintain accurate inventory records.
• Daily freshness reports - to damage outdated products.
• Biweekly zero counts using the company's RF Units for ordering supplies to replenish anything out of stock. Using using our company system through the computer to order DSD items.

• Oversaw cashier operations, organized breaks for associates, engaged with floor associates to improve customer service, and provided timely assistance to customer inquiries.
• Managed daily opening and closing tasks, including maintenance, alarm and safe procedures, and securing the store.
• Conducted training for new associates in cashier, layaway, and service desk positions.
• Executed Western Union transactions efficiently to meet customer needs.
• Fulfilled online orders promptly and managed return-to-stock cancellations for expired items.
• Ordered supplies for cashiers and service desk associates to ensure operations ran smoothly.

• Packed products, boxed, and palletized shipments for efficient distribution

• Constructed shelving and dismantled when required. Transported products, maintained cleanliness, and replenished stock for sale.
• Supervised daily operations to ensure team efficiency and productivity.
• Trained new crew members on safety protocols and operational procedures.
• Coordinated schedules and assignments for optimal resource allocation.

• Assisted in setting up product line, monitored for visible defects to ensure quality standards.
• Packaged products for shipment, ensuring accurate labeling and proper handling.
• Packaged products efficiently for shipment to retailers and customers.
• Operated packaging machinery to ensure proper sealing and labeling.
• Maintained clean and organized work area to support safety standards.

• Inspected products for defects, ensuring only items meeting quality standards were shipped.
• Replaced defective products with quality alternatives and organized them for shipment.
• Inspected packaging quality for compliance with industry standards and specifications.
• Conducted regular audits of production processes to ensure safety regulations were met.
• Collaborated with production teams to identify and resolve quality issues promptly.

• Built displays and organized merchandise for efficient shipment to other locations.
• Pack and unpack returned items to be stocked on shelves in warehouse.
• Received and counted stock items, recording data accurately using manual and computer methods.
• Examine and inspect stock items for defects, reporting any damage to supervisors.
• Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
• Understood company inventory control methods to effectively maintain stock accuracy.

• Constructed display models and organized merchandise for shipping.
• Acquired skills for effective inventory management.
• Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
• Packed and unpacked returned items for restocking on warehouse shelves.
• Examine and inspect stock items for defects, reporting any damage to supervisors.
• Removed damaged or defective items from inventory to maintain quality.

• Prepared cookies and packaged them for distribution.
• Decorate baked goods such as cookies and pastries.
• Apply glazes, icings, or other toppings to frozen or baked goods, using pastry bags.
• Operated food processing production equipment and machinery to maintain production flow.
• Operated slicing and wrapping machines to prepare finished products for shipment.