Angela Gibbons
Bellwood
Summary
Motivated Medical Support Assistant with a proven track record in delivering high-quality patient care across multiple ancillary and interprofessional clinics and determining the needs of the Veteran. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working independently, and quickly mastering new skills to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Medical Support Assistant GS05-03 45,905.00/FT 40
James E. Van Zandt VA Medical Center
01.2023 - Current
- Serves as main point of contact MSA for Dermatology, Nephrology and Neurosurgery in Specialty clinic, but also covers other clinics in Specialty North, Specialty West, 3PMR, Infusion, Procedure and IMPACT clinics
- Maintains SharePoint calendars of appointments for meetings, conference calls and other various scheduled activities for Infusion/Hematology and Procedure clinics
- Verifies accurate patient information through the use of two forms of identification, name and full Social Security Number
- Collects accurate insurance information and entered all updated information into the Insurance Capture Buffer and scanning insurance cards into the ICB.
- Compiles daily scheduling reports via Blue VISTA
- Ensures cancelled appointments and no show appointments are being rescheduled with in the suggested time frame
- Monitor consults for various clinics via Consult Tracker ensuring all consults are being scheduled within the CID requested
- Effectively communicates information and potential problems to physicians and nurses through CPRS and tags additional signers
- Answers telephone calls and provided required information and/or assistance or made referral to the appropriate nursing staff members for assistance
- Schedules in person, phone and CVT appointments for patients via phone, in person and secure messaging.
- Blocks and opens up providers schedules via Blue VISTA
- Develops, promotes, and maintains effective communications with other clinics to enhance a mutual understanding and acceptance of responsibilities
- Enters Panel management communication notes via CPRS for patient cancellations and no show's
Lead Supply Technician GS06-04 49,454/FT 40
James E. Van Zandt VA Medical Center
05.2024 - 05.2025
- Distributed and balanced workload among employees
- Monitored status and progress of work and makes day-to-day adjustments in accordance with established priorities
- Worked closely with IMS and purchasing agents to ensure purchase orders were received in properly, reviewed and edited purchase requests, resolved issues to ensure requests and bills were processed accurately and in a timely manner, identified needs or problems and determined corrective action, prepared and issued contract modifications for changes in delivery schedule and sent formal correspondence to a variety of customers such as inventory management specialists, other service line contacts, and contracting officers as appropriate for the purposes of auditing documents, processing receiving reports
- Maintains stock at primary and secondary inventory locations for all clinical and administrative services, including pulling stock inventory and material from inventory for delivery, replenishing stock inventory, interacting with customers to resolve issues, maintaining records on stock levels, etc.
- Performs inventory using bar code equipment and resolves differences between records and physical count of stock
- Served as the first line of contact for medical staff and customers in regard to procured items
- Received supplies and materials into the catchment area including unpacking/uncrating supplies from shipping cartons
- Worked with clinical and administrative customers as well as outside vendors with tact and diplomacy to coordinate work activities and resolve operating issues pertaining to supply management requirements
- Verified and restocked medical supply inventories on a daily basis
Lead Merchandiser/Member Services 15.76/PT 20 Week
Sam's Club
11.2015 - 11.2024
- Built respectable rapport with associates, administrative customers as well as outside vendors with tact and diplomacy to coordinate work activities and resolve operating issues pertaining to supply management requirements
- Maintained merchandise presentation by stocking new product, rotating dates
- Performed inventory using bar code equipment and resolved differences between records and physical count of stock
- Provided excellent customer service by responding courteously to inquiries
Patient Access Representative 14.62/FT 40 Week
UPMC Altoona Breast Care Center
07.2022 - 01.2023
- Verify demographics and insurance information to register patients in computer system
- Organize and maintain records by updating and obtaining both personal and financial information from patients
- Obtain necessary signatures for privacy laws and consent for treatment
- Dispense appropriate information regarding facility services
- Respond to patient concerns and inquiries professionally and efficiently
- Interview patients upon entrance to hospital, gathered appropriate information and entered data into electronic system
- Cultivate positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
- Document patient counters in hospital system and initiated follow-up actions
- Receive patient inquiries or complaints and directed to appropriate medical staff members
- Verify patients' insurance and payment methods during admissions or check-in processes
- Organize timely and accurate referrals to help patients obtain health care services and access available resources
- Collaborate with clinical and administrative staff to meet patient needs
Medical Office Associate 17.00/FT 40 Week
Penn State Health Group
02.2022 - 07.2022
- Registered patients and scheduled appointments
- Assisted with referrals and prepared medical records for patients
- Maintained confidentiality of records relating to clients' treatment
- Scheduled appointments for patients via phone and in person
- Educated patients about medications, procedures and physician's instructions
- Collected information, verified insurance and collected co-payments for patients as part of check-in process
- Consistently informed patients of financial responsibilities prior to services being rendered
- Called in prescription refills for patients
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions
- Maintained office supplies inventory by checking stock and ordering new supplies
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
- Answered 75 average daily phone calls to schedule appointments and address patient inquiries
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Communicated with patients to gather intake data and verify chart information
- Updated patient financial information to promote accurate record keeping
- Helped patients complete paperwork and explained processes and procedures
- Called patients to schedule follow up appointments, consistently double-checking information and availability
- Managed incoming telephone calls, took messages and directed callers to
personnel
Education
Certificate - Billing/Coding/Medical Records
Unversity of Phoenix
Online07-2019
Associate of Science - Human Development And Family Studies
Pennsylvania State University
Altoona, PA05-2005
Skills
Excellent communication skills
Strong leadership skills
Proficient in MS Office, MS Word, MS Excel, and MS PowerPoint
Attention to detail and organizational skills
Technical competence
Knowledge of medical terminology
Appointment scheduling
Strong problem solver
Training and development
Teamwork and collaboration
Database administration
Clerical
Manages resources
Timeline
Lead Supply Technician GS06-04 49,454/FT 40
James E. Van Zandt VA Medical Center
05.2024 - 05.2025
Medical Support Assistant GS05-03 45,905.00/FT 40
James E. Van Zandt VA Medical Center
01.2023 - Current
Patient Access Representative 14.62/FT 40 Week
UPMC Altoona Breast Care Center
07.2022 - 01.2023
Medical Office Associate 17.00/FT 40 Week
Penn State Health Group
02.2022 - 07.2022
Lead Merchandiser/Member Services 15.76/PT 20 Week
Sam's Club
11.2015 - 11.2024
Certificate - Billing/Coding/Medical Records
Unversity of Phoenix
Associate of Science - Human Development And Family Studies
Pennsylvania State University