Angela Haare

Clinic Operations

• Oversee the day-to-day flow of the practice to ensure that everything runs efficiently.
• Create, update, and enforce clinic protocols and procedures.
• Manage staff schedules, and ensure adequate coverage.
• Maintain inventory and order supplies in a timely manner.
• Oversee the upkeep of medical equipment and facility maintenance.

Team Leadership

• Hire, train, and support new and existing team members.
• Conduct regular performance evaluations, and help staff grow professionally.
• Organize staff meetings, and communicate updates clearly.
• Address personnel concerns with fairness and discretion.
• Stay compliant with employment laws and best HR practices.

Financial Oversight

• Manage the practice’s budget and track financial performance.
• Review financial reports and make informed business decisions.
• Collaborate with accounting professionals when needed.
• Develop and implement pricing strategies and charges.

Client Experience

• Ensure a positive, compassionate experience for all clients.
• Respond to client concerns or complaints with empathy and professionalism.
• Develop strategies to improve client communication and loyalty.
• Oversee the reception team, appointment booking, and front desk workflow.

Compliance & Records

• Maintain compliance with veterinary regulations (OSHA, DEA, state laws, AAHA, Fear Free).
• Ensure accurate patient and client records are kept and protected.
• Manage controlled substance tracking and storage protocols.
• Support continuing education and licensing requirements for the team.

Marketing & Community Engagement

• Lead marketing efforts, including social media, local newsletters, and promotions.
• Manage online presence, and respond to client reviews.
• Coordinate with rescue groups, shelters, or community events.

Department Development

• Successfully established all aspects of this new department, including setting up operational systems, creating necessary documents, and designing workflow processes.
• Developed and implemented pricing strategies and charges.
• Created comprehensive operational protocols and procedures, and organized and optimized day-to-day tasks, ensuring smooth daily operations.

Semen Collection & Processing

• Assist with or perform canine semen collections.
• Evaluate semen quality (motility, concentration, morphology).
• Prepare, package, and label semen samples for fresh, chilled, or frozen storage.
• Handle cryopreservation and proper storage in liquid nitrogen tanks.
• Maintain detailed semen inventory and records for each stud dog.

Client Coordination & Breeding Support

• Serve as a point of contact for breeders and veterinary clients.
• Schedule collections, inseminations, and reproductive consultations.
• Guide clients through artificial insemination options (vaginal, transcervical, surgical).
• Help coordinate ovulation timing and track progesterone testing results.
• Provide support for breeding-related decisions and timing.

Shipping & Logistics

• Coordinate domestic and international shipments of chilled and frozen semen.
• Prepare the required documentation for transport, including USDA forms, if applicable.
• Track shipments and ensure proper handling throughout transit.
• Communicate with recipient clinics or breeders about delivery timelines and handling.

Recordkeeping & Compliance

• Maintain accurate, confidential medical, and reproductive records.
• Track individual dog histories, test results, semen usage, and pregnancy outcomes.
• Ensure compliance with industry standards, client contracts, and any legal regulations.
• Keep up with breed club and registry-specific requirements (AKC, UKC, etc.).

Lab & Equipment Maintenance

• Ensure lab equipment is clean, calibrated, and functioning properly.
• Maintain proper handling of cryogenic materials and liquid nitrogen safety.
• Restock lab supplies, and manage inventory.

Client Education & Communication

• Educate breeders on reproductive best practices and timing protocols.
• Explain semen handling, insemination options, and expected outcomes.
• Follow up with clients after procedures to gather feedback or outcome reports.
• Provide ongoing support for stud dog owners and clients with stored samples.

Collaboration & Teamwork

• Work closely with veterinarians, technicians, and other reproductive specialists.
• Support procedures such as ultrasound confirmation or pregnancy diagnosis.
• Assist with whelping consultations or neonatal care referrals when needed.

Animal Care & Treatment

• Support the veterinarian during exams, treatments, and surgical procedures.
• Monitor patients before, during, and after anesthesia.
• Administer medications, vaccines, and treatments as prescribed.
• Provide wound care, bandaging, and assist in patient recovery.
• Safely handle and restrain animals for procedures in a low-stress manner.

Diagnostics & Lab Work

• Collect samples (blood, urine, feces, etc.) for testing
• Run in-house diagnostic tests, and interpret basic results.
• Take radiographs (X-rays) following proper safety and positioning techniques.
• Assist with advanced diagnostics, like ultrasound or ECG, when needed.

Surgery & Anesthesia Support

• Prepare patients for surgery, including placing IV catheters and prepping surgical sites.
• Administer and monitor anesthesia throughout procedures.
• Assist veterinarians during surgeries, and ensure sterile technique.
• Clean, pack, and sterilize surgical tools and equipment.

Client Education & Communication

• Go over home care instructions, medication routines, and follow-up care with clients.
• Answer questions and offer clear explanations during appointments.
• Provide support and empathy during stressful or emotional visits.
• Help educate pet owners on wellness care, nutrition, and prevention.

Clinic & Equipment Upkeep

• Keep treatment areas, exam rooms, and kennels clean and disinfected.
• Maintain and calibrate lab and monitoring equipment.
• Help restock and organize medical supplies throughout the hospital.

Medical Records & Administrative Support

• Accurately document patient information, treatments, and procedures.
• Prepare prescriptions and label them clearly for clients.
• Assist with patient check-ins, discharges, and follow-up calls.
• Help maintain compliance with veterinary regulations and internal protocols.

Client Communication & Scheduling

• Greet clients warmly, in person and over the phone.
• Schedule appointments, surgeries, and follow-up visits.
• Answer questions about services, policies, and general pet care.
• Confirm upcoming appointments and manage reminders.
• Handle emergency or urgent appointment calls calmly and efficiently.

Front Desk & Lobby Management

• Check patients in and out, ensuring accurate information is collected.
• Keep the reception area clean, organized, and welcoming.
• Monitor lobby flow to support a smooth client experience.
• Coordinate with technicians and doctors to manage appointment timing.

Billing & Payments

• Process payments (cash, credit, checks, CareCredit, etc.).
• Handle refunds, deposits, and financial paperwork accurately.
• Balance the cash drawer at the end of each shift.

Records & Administrative Support

• Maintain up-to-date and accurate patient and client records.
• Enter notes, update vaccination history, and scan documents.
• Process new client records and update contact information.
• Assist with prescription refill requests and pick-up coordination.

Phone, Email & Communication Tasks

• Respond to voicemails, emails, and online appointment requests.
• Relay messages between clients and medical staff.
• Follow up with clients after appointments or procedures.
• Contact clients about lab results, reminders, or medication refills.

Customer Service & Support

• Provide compassionate service to clients, especially during difficult visits.
• Offer general guidance on services and clinic offerings.
• De-escalate upset clients, and resolve concerns with professionalism.
• Promote a positive, welcoming environment for every visitor.