Angela Harrison
Belle Vernon
Summary
Dynamic Lead Service Coordinator at Amcord Care with a proven track record in client advocacy and personalized care plans. Expert in efficient documentation management and active listening, successfully managing a caseload of 70-80 participants while ensuring compliance and quality assessment. Committed to enhancing client satisfaction through effective communication and ongoing support.
Overview
10
10
years of professional experience
Work History
Lead Service Coordinator
Amcord Care
1265 Industrial Blvd, Southampton, PA 18966
06.2022 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Complete a person-centered assessment and assist members in obtaining HCBS services that will support independent living
- Developed comprehensive plan of care that is tailored to individual client needs and goals.
- Manage an active caseload which involves monitoring and evaluating options and services to meet an individual's health needs
- Responsible for holding a caseload of 70-80 participants
- Maintain ongoing communication with providers;
- Ensure a participant exercising participant-directed budget authority does not exceed the number of service hours approved in the service plan;
- Responsible to report all member incidents and allegations of neglect/abuse within 24 hours
Rehab Care Coordinator
Woods Services
40 Martin Gross Dr, Langhorne, PA 19047
05.2015 - 06.2022
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Chairs Internal Team Conferences, Program Review Conferences and Rehab Service Planning (RSP) meetings and oversees the entire treatment planning process.
- Assures all rehab services are provided according to treatment plan.
- Assures that program services and goals relate to the overall expected functional outcomes desired by each individual/family.
- Coordinates RSP and progress reviews and assures their completeness, timeliness, compliance with regulations, and transmittal to families and funding agencies.
- Insures Personal Care Home Assessments and Support Plans are done according to 2600 regulations, and are appropriate to the individual's needs.
- Provides ongoing information and support to individuals, families, and funders. Understands the expectations and concerns of the families/funders. Communicates this information to team members.
Education
Bachelor of Science - Social Work
California University of Pennsylvania
California, PA12-2014
Associate of Arts - Elementary Education
University of Phoenix
Tempe, AZ10-2011
Skills
- Telephone communication
- Efficient documentation management
- Client advocacy
- Thorough documentation skills
- Team leadership
- Personalized care plans
- Service monitoring and evaluation
- Proficiency in office programs
- Conducting needs assessments
- Community liaison
- Ongoing client support
- Program follow-up and assessment
- Family service plans
- MS office expertise
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Conflict resolution
- Excellent communication
- Quality assessment
Timeline
Lead Service Coordinator
Amcord Care
06.2022 - Current
Rehab Care Coordinator
Woods Services
05.2015 - 06.2022
Bachelor of Science - Social Work
California University of Pennsylvania
Associate of Arts - Elementary Education
University of Phoenix