Angela Harshbarger
Lewistown
Summary
General Manager with extensive experience in team leadership and operations management. Demonstrated ability to enhance efficiency and optimize guest experiences through effective conflict resolution and communication strategies. Proven track record of improving staff performance and operational workflows.
Overview
9
9
years of professional experience
Work History
General Manager
Pine Grove Hall/Flour & Stone
Pine Grove Mills
07.2023 - Current
- Serve as General Manager, overseeing operations for two restaurant concepts, initially hired to lead one location with strategic planning for the second opening.
- Reduced labor costs through optimized scheduling, workflow improvements, and implementation of efficient operational systems.
- Recruited, trained, and developed new and existing staff, resulting in improved performance, retention, and service standards.
- Established and implemented new procedures and operational systems to improve consistency, compliance and overall efficiency
Bartender
Wingman Brew N Que
Lewistown
03.2021 - 06.2023
- Increased bar sales through knowledgeable recommendations.
- Built strong guest relations that contributed to repeat business and positive word of mouth.
- Maintained a clean, organized bar environment that consistently met quality and safety standards
Assistant Manager
Husk
Charleston
04.2017 - 03.2020
- Delivered elevated hospitality in a nationally recognized, high-end dining environment.
- Oversaw daily operations, scheduling, hiring, and vendor relationships for a busy restaurant.
- Ensured compliance with health, safety and alcohol service regulations
Education
Bachelor of Arts - Elementary Education
Pennsylvania State University
University Park, PA05-2002
Skills
- Team leadership and development
- Operations management
- Guest experience optimization
- Conflict resolution
- Bar and beverage management
- Communication and relationship building
- Problem solving and adaptability
- Cost reduction
References
References available upon request.
Timeline
General Manager
Pine Grove Hall/Flour & Stone
07.2023 - Current
Bartender
Wingman Brew N Que
03.2021 - 06.2023
Assistant Manager
Husk
04.2017 - 03.2020
Bachelor of Arts - Elementary Education
Pennsylvania State University