Hi, I’m
Angela Hughes
Pottsville
Summary
Very experienced leader in food and beverage. Looking for a great opportunity, a place to grow and bring my skills! Will ensure our teams live up to the highest expectations and that we bring a great experience and unique culture to each guest! References available upon request.
Overview
10
years of professional experience
1
Certification
Work History
Vintners table by Folino EstateWyomissing
General Manager
08.2025 - Current
Job overview
- Oversaw daily operations of wine and food service at Vintners Table.
- Managed staff training and development to enhance customer service skills.
- Coordinated special events and wine tastings to promote brand engagement.
- Implemented inventory management systems for efficient stock control.
- Ensured compliance with health and safety regulations in dining areas.
- Analyzed customer feedback to improve menu offerings and service quality.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
DoubleTree by HiltonReading
Event Bar, Beverage and Restaurant General Manager
07.2021 - 08.2025
Job overview
- Involved in all aspects of our Hotel's Food and Beverage areas I still have all the responsibilities as described in the prior job description as well as running our Cheers restaurant and bar.
- Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance.
- Implemented efficient scheduling practices that optimized labor costs while ensuring optimal staffing levels during peak hours.
- Created and implemented standard operating procedures (SOPs) for various departments to improve efficiency and consistency across the restaurant.
- Collaborated with the marketing team to develop effective promotional campaigns that increased customer traffic.
- Analyzed financial reports on a regular basis to identify areas for improvement and implement corrective actions as needed.
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction were maintained at all times.
- Conducted regular meetings with department heads to review performance metrics, address challenges or concerns, and foster collaboration among teams.
- Implemented a customer feedback system to gather insights and make necessary improvements to enhance the dining experience.
- Collaborated with the executive chef to create seasonal menus that showcased innovative dishes while maintaining profitability.
- Conducted regular staff meetings to communicate updates, address concerns, and foster teamwork among employees.
DoubleTree by HiltonReading
Event and catering beverage director
07.2021 - 11.2024
Job overview
- Created and lead a staff of approximately 20 employees. With 3 amazing supervisors I have personally trained and instilled the Hilton/ Reading Hospitality culture and work ethic within them.
- We work at multiple venues, as well as off-site and the hotel (which can hold a little more than 900 ppl).
- We construct all portable bars for events in the hotel and our other venues.
- Responsibilities include, but not limited to: Scheduling, inventory/ ordering/ payroll (M3 program)/ F&B weekly meetings/ compensation distribution/ programming POS systems/ cost control/ labor management/ regenerating client bills in our Salesforce system/executing event orders/ records and invoice handling/ pricing packages/ creating add-ons and products for upselling (ie: champagne walls, signature cocktail displays)/ maintaining Hilton and Reading hospitality standards.
- Adaptability and strong leadership is crucial and assets that I possess.
- I am responsible for all cash drops,/CC machines tip outs,/ trainings, /monthly meeting ,/ pre-shift meetings.
- Worked closely w the banquet manager in house as well as off-site.. communication is crucial.
- Made all guides for my opening/ closing procedures, side work and assigned tasks.
- Organized pop-up restaurants and outside cabanas for food and beverage when we have big events in the hotel or across the street at Santander arena.
- Regenerated client bills in our Delphi system for alcohol consumption and make sure it gets posted to night audit and accounting correctly.
- Enjoy the fast pace of the Hotel/ catering / restaurant worlds! Love being a part of people's special days or just brightening their Sat.!
- Directed and managed beverage operations for multiple high-capacity venues including a hotel, country club, and off-site event locations, serving up to 900 guests.
- Led and developed a cohesive team of 20 staff members and supervisors, fostering a strong hospitality culture and work ethic aligned with Hilton standards.
- (Reading hospitality)
Sand Springs Country ClubDrums
Bar/Restaurant Manager
03.2021 - 06.2021
Job overview
- This was a short work stretch due to Covid.
- I was laid off due to lack of business, Asst.GM took over the position to cut back on payroll.
- They were apologetic and continued to pay me my salary for the next month.
- Managed all aspects of restaurant and bar operations, ensuring seamless service and customer satisfaction.
Cigars international
Bartender/ Barback/ Kitchen Work
09.2020 - 03.2021
Main st MoonshineSchuylkill Haven
Bar (& Staff) Manager
01.2020 - 05.2020
Job overview
- Bar and staff manager, duties include...reading resumes, calling new staff for interviews, hiring staff for front of house, bar and servers.
- Doing schedule, inventory, customer complaints, voids and discounts in pos (admin code)...
- Taking staffs close of shift reports and doing the payouts for their credit card tips and their 8% bar tip out.
- Closing all drawers at end of shift, making sure all drawers are counted and correct, and all opening/ closing procedures are followed.
- Come up with drink specials/ happy hour discounts and pricing....also work behind the bar on a regular basis.
The Lodge at Sharp mountainPottsville
Floor Manager/Lead Bartender/Party Coordinator
11.2015 - 12.2019
Job overview
- Managing foh staff/ scheduling/ meetings/ overseeing daily duties/ training and putting employees in the best position for their strongest attributes.
- Make sure customers have memorable experiences and handle the situation accordingly if they don't.
- In charge of set up and staffing for all our private events.
- Head bartender..come up w drink specials/ happy hour features and prices and have the override to correct mistakes and do voids in our Pos system which is micros but have worked with other systems as well!
- Conduct all interviews/ hiring and training for Foh.
- Closing manager, make sure everything is done correctly at end of shift and all drawers and drops correct and accounted for.
Education
Lock Haven University and Albright College
Psychology
Skills
- Micros POS
- Aloha POS
- Salesforce
- Windows
- Microsoft Excel
- Micros Oracle
- Supervising experience
- Team management
- Leadership
- Events management
- Revenue Forecasting
- Mixologist
- Profit & Loss
- Restaurant Management
- Interviewing
- Hotel experience
- Customer service
- Banquet Experience
- Communication skills
- Shift management
- Food service management
- Payroll management
- Hospitality
- Upselling
- Pricing
- Sales
- Open Table Experience
- Staff Training
- Inventory Management
- Financial Analysis
- Event Coordination
- Adaptability
- Strong leadership
Certification
- Food Handler Certification
- RAMP
- Driver's License
- ServSafe
Timeline
General Manager
Vintners table by Folino Estate
08.2025 - Current
Event Bar, Beverage and Restaurant General Manager
DoubleTree by Hilton
07.2021 - 08.2025
Event and catering beverage director
DoubleTree by Hilton
07.2021 - 11.2024
Bar/Restaurant Manager
Sand Springs Country Club
03.2021 - 06.2021
Bartender/ Barback/ Kitchen Work
Cigars international
09.2020 - 03.2021
Bar (& Staff) Manager
Main st Moonshine
01.2020 - 05.2020
Floor Manager/Lead Bartender/Party Coordinator
The Lodge at Sharp mountain
11.2015 - 12.2019
Lock Haven University and Albright College
Psychology