Angela Kelly
Elizabeth
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Dispatcher
Mister Sewer / McVay Plumbing
05.2021 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Communicated with individuals within inbound call center setting to complete dispatch support for underground sewer, in home plumbing and HVAC calls.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Received or prepared work orders.
- Ordered supplies or equipment to issue to personnel.
- Relayed work orders, messages or information using telephones or two-way radios.
- Established and maintained positive relations with technicians, creating work environment to embrace, promote and lead continuous improvement efforts.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Tracked changes in computer system to keep records current and accurate.
Patient Access Associate
Washington Health System
08.2016 - 05.2021
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Checked daily doctor schedules and verified insurance.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Supported hospital objectives by participating in quality assurance audits, identifying areas for improvement within the Patient Access department.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
Medical Receptionist
St. Clair Hospital
01.2014 - 05.2015
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Took messages from patients and promptly relayed to appropriate staff.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Straightened up the waiting room so that it remained neat and organized.
- Observed strict HIPAA guidelines at all times according to company policy.
- Set up appointments for physician visits and procedures using calendar software.
Education
Bachelor of Science - Speech Pathology
California University of Pennsylvania
California, PA05.2012
Skills
- Oral and written communication
- Monitoring field personnel
- Adjusting routes
- Critical thinker
- Customer service
- Attention to detail
- Time management
Timeline
Dispatcher
Mister Sewer / McVay Plumbing
05.2021 - Current
Patient Access Associate
Washington Health System
08.2016 - 05.2021
Medical Receptionist
St. Clair Hospital
01.2014 - 05.2015
Bachelor of Science - Speech Pathology
California University of Pennsylvania
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