Angela Lalli

Coordinate workload allocation among warehouse workers, material handlers and drivers.

• Prepare work orders; troubleshoot orders and resolve discrepancies as needed. Assign and release orders sent for loading and unloading.
• Allocate and research inventory for orders. Enter data for inbound and/or outbound freight into the Warehouse Management System and create bills of lading (BOLs).
• Maintain and generate required reports. Process, audit and file various documentation

• Assisting Enterprise Clients with white glove service through each step of the order delivery & billing dispute process.
• Providing account data that aids sales strategy.
• Accountable for customer experience in providing data, escalating and removing obstacles to allow commitments to be met.
• Achieved high client retention rates by maintaining regular contact with each account holder and proactively addressing any potential issues or concerns before they escalate into major problems.
• Promptly responded to inquiries and requests from prospective customers.

• Operation Support Center team worked resolving errors on orders and hand selected to be a part of the reporting team.
• Worked processing orders as part of the Escalation team, solely handled the SOA Fall-out Queue
• Lead position to Co-Workers.
• Participated in a testing team to test programs.
• Traveled for the company to do process training.

• Assisting Enterprise Clients with white glove service through each step of the order delivery & billing dispute process
• Providing account data that aids sales strategy
• Accountable for customer experience in providing data, escalating and removing obstacles to allow commitments to be met
• Providing white glove service to Frontier's Mid-Market Business Customers
• Owned and operated Myrtle Beach Real Estate
• A top practicing Realtor selling Real Estate across the Myrtle Beach area
• Helping the customer resolve any concerns or questions they may have with a new or existing account

• Performed nightly at the World Famous Legends In Concert Tribute Show
• Managed and taught routines to a team of six dancers
• Recruited, hired and trained dancers
• Critiqued the show & evaluated dancers once a month

• Managed 40+ dancers including hiring, terminating, scheduling, training and submitted hours to payroll
• Organized and managed 'ABC' Parade twice daily (80+ employees)
• Critiqued shows and evaluated dancers