Angela Neely
Export,Pa
Summary
Dynamic and results-driven professional with extensive experience at Eat'n Park, excelling in customer service and team collaboration. Proven track record in implementing process improvements that enhanced operational efficiency and reduced wait times. Strong problem-solving abilities and effective communication skills fostered a productive work environment and elevated customer satisfaction.
Overview
13
13
years of professional experience
Work History
Rural Mail Carrier
USPS
Export, PA
11.2023 - Current
- Oversaw daily operations to ensure efficient service and high customer satisfaction
- Trained and mentored staff to enhance team performance and operational efficiency
- Implemented process improvements to reduce wait times and streamline workflows
- Managed inventory levels, ensuring availability of menu items while minimizing waste
- Developed and executed staff scheduling to optimize labor costs and meet business needs
- Analyzed customer feedback to identify areas for service enhancement
- Collaborated with kitchen staff to maintain food quality and safety standards
- Led initiatives for community engagement, enhancing brand visibility and loyalty
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Manager
Eat'n Park
Homestead, PA
02.2013 - 11.2023
- Oversaw daily operations to ensure efficient service and high customer satisfaction
- Trained and mentored staff to enhance team performance and operational efficiency
- Implemented process improvements to reduce wait times and streamline workflows
- Managed inventory levels, ensuring availability of menu items while minimizing waste
- Developed and executed staff scheduling to optimize labor costs and meet business needs
- Analyzed customer feedback to identify areas for service enhancement
- Collaborated with kitchen staff to maintain food quality and safety standards
- Led initiatives for community engagement, enhancing brand visibility and loyalty
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Education
Business Management
Westmoreland County Community College
Youngwood, PASkills
- Dependability
- Load balancing
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
- Punctuality
- Critical thinking
- Organizational skills
Timeline
Rural Mail Carrier
USPS
11.2023 - Current
Manager
Eat'n Park
02.2013 - 11.2023
Business Management
Westmoreland County Community College