Angela Pham
Willow Grove
Overview
9
9
years of professional experience
1
1
Certification
Work History
Laboratory Assistant/Phlebotomist
Patient First
Abington
11.2022 - Current
- Follow age-specific guidelines for phlebotomy procedures, ensure compliance with MMCI safety policies, and organize laboratory specimens
- Collected blood samples, labeled vials, and prepared specimens for transportation
- Identified best method for drawing blood, selected gauge needles, prepared veins, and drew blood from patients through venipuncture and micro-collection
- Maintained records of patient names and reported diagnostic findings to physicians and other practitioners
- Sanitized and organized phlebotomy station in compliance with OSHA guidelines
- Inspect testing equipment and perform routine maintenance and troubleshooting, referring to the technical team when necessary
- Notified doctors of test results and prioritized samples with clinically significant findings according to urgency
Medical Assistant
Patient First
Abington
08.2021 - Current
- Obtain patient vitals including blood pressure, temperature, and diagnostic information
- Provided clinical support to physicians and nursing teams, managed patient intake, obtained medical records, and communicated with empathy and compassion
- Update medical records for [over 200+ patients] and ensure compliance with HIPAA regulations and patient confidentiality
- Maintained exam rooms in accordance with OSHA standards for health and safety, sanitized exam instruments, and ensured compliance with Covid-19 safety protocols
- Collected medical history information [from 50+ patients per day], communicated with empathy and understanding, and ensured compliance with patient-centered care standards
- Delivered administrative support to nurses and physicians in high volume, acute care environments, including scheduling appointments, updating medical records, and managing calendars
Pharmacy Technician
CVS
Philadelphia
07.2019 - 07.2021
- Perform data entry for patient information and medications and ensure compliance with HIPAA regulations and patient confidentiality laws
- Deliver quality customer service, prepare prescriptions, field inquiries, and escalate issues to the Pharmacist
- Oversee claims processing for third-party program prescriptions
- Manage all aspects of pharmacy operations, monitor stock levels for medications, and communicate with pharmacists to prevent shortages
- Provide excellent customer service by greeting customers, filling prescriptions, and providing basic information about medication use and general healthcare
- Answered phones and provided support for all queries not requiring direct pharmacist intervention
- Maintained records regarding requested prescriptions and medication distribution
- Maintained high customer service standards in high-volume, fast-paced environments
- Worked as part of team to ensure orders were delivered accurately and efficiently
Sales Associate
Sheetz
Harrisburg
06.2016 - 05.2018
- Maintained high customer service standards in high-volume, fast-paced environments
- Worked as part of team to ensure orders were delivered accurately and efficiently
- Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases
- Organized new merchandise in an appealing display, with clear signage, to encourage customer sales and move overstocked items.
- Fielded customer complaints and negotiated solutions
Education
Bachelors - Science
Temple University
Philadelphia12.2024
Skills
- Patient care
- Clinical skills
- Technical skills
- Communication
- Teamwork and collaboration
- Organization
Affiliations
- Asian Student Association
- Vietnamese Student Association
- Alpha Sigma Rho Sorority Inc.
Certification
- CPR, 06/01/24
- CITI Training, 12/01/24, Temple University
- Drug Screen Collector, 08/01/21, Patient First
- Emergency Response Drill, 12/01/24, Patient First
Volunteer Experience
- Fox Chase Cancer Center, OR Transport, 01/01/24, 333 Cottman Ave, Philadelphia, PA, 19111
- Habitat for Humanity, ReStore Volunteer, 01/01/25, 539 Jacksonville Rd #100, Warminster, PA, 18974
- Habitat for Humanity, Construction Volunteer, 2025, Warminster, PA
- Woori Center, Community Outreach and Civic Activist, 2025, Philadelphia, PA
Timeline
Laboratory Assistant/Phlebotomist
Patient First
11.2022 - Current
Medical Assistant
Patient First
08.2021 - Current
Pharmacy Technician
CVS
07.2019 - 07.2021
Sales Associate
Sheetz
06.2016 - 05.2018
Bachelors - Science
Temple University