Angela Urzua-Aldana
Allentown
Summary
Experienced front desk operator with a focus on exceptional customer service, and cash management. Demonstrated ability to resolve conflicts and maintain high satisfaction levels in fast-paced settings. Effective communicator and team player, facilitating smooth operations, and timely responses. Committed to delivering quality service and enhancing operational efficiency, customer service. Proven ability to maintain accurate records while providing friendly assistance. Ready to leverage expertise in front desk operations to contribute to an efficient and welcoming environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Concierge
Atrium of Allentown
Allentown
06.2024 - 01.2026
- Greeted residents, guests, and vendors in a professional and welcoming manner.
- Managed front desk operations, including answering phone calls, handling messages, and logging visitor access.
- Assisted residents with questions, requests, and concerns, ensuring timely and courteous resolution.
- Maintained accurate front desk records and daily logs.
- coordinated with management and maintenance staff as needed.
- Provided consistent, high-quality customer services in a residential environment.
Giant
Cashier Customer Service
Trexlertown
05.2023 - 01.2024
- Assisted customers with purchases, questions, and general inquiries in a fast-paced retail environment.
- Operated the cash register and processed cash and card transactions accurately.
- Stocked shelves and maintained organized, well-presented store areas.
- Worked collaboratively with the team members to ensure efficient store operations.
- Followed company policies, safety guidelines, and customer service standards.
Front Counter Worker
Red Tomato Pizzeria
Orefield
2021 - 2023
- Worked in a fast-paced food services environment handling multiple responsibilities at once.
- Took customer orders in person and over the phone while ensuring accuracy and efficiency.
- Handled cash and card transactions responsibly.
- Completed food deliveries as needed, ensuring timely and professional service.
- Performed cleaning duties, including the front counter, dining area, and tables.
- helped with restocking, folding boxes, and maintaining an organized workspace.
- Provided friendly and attentive service to customers at all times.
Education
High School Diploma -
Parkland Highschool
2700 N Cedar Crest Blvd, Allentown, PA 1810406-2025
Skills
- Customer service
- Front desk operations
- Professional communication
- Cash handling
- Team collaboration
- Conflict resolution
- Quality assurance
Languages
Spanish
Professional
Certification
Direct Care Staff Training and Competency Test
Timeline
Concierge
Atrium of Allentown
06.2024 - 01.2026
Giant
Cashier Customer Service
05.2023 - 01.2024
Front Counter Worker
Red Tomato Pizzeria
2021 - 2023
High School Diploma -
Parkland Highschool