Angela Wazelle
Punxsutawney
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
16
16
years of professional experience
Work History
Service Advisor
Emm Chevrolet
Punxsutawney
09.2021 - Current
- Maintained records of customer interactions and transactions.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Patient Service Representative
Penn Highlands DuBois
Dubois
10.2009 - 09.2021
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Greeted patients upon arrival and directed them to the appropriate area.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured all necessary paperwork was completed prior to patient visits.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Verified insurance information, collected payments, and scheduled appointments.
Education
High School Diploma -
Punxsutawney Area High School
Punxsutawney, PA06-2000
Skills
- Customer service
- Invoice preparation
- Appointment scheduling
- Verifying insurance
- Electronic health records
- Insurance verification
- Data entry
Timeline
Service Advisor
Emm Chevrolet
09.2021 - Current
Patient Service Representative
Penn Highlands DuBois
10.2009 - 09.2021
High School Diploma -
Punxsutawney Area High School