Angela Dawson Johnson
Highmark Medicare Services/Novitas
HARRISBURG
40
years of professional experience
Results-driven professional with extensive experience in Medicare and clerical support. Proven track record of streamlining processes and enhancing team collaboration. Committed to delivering exceptional customer service and training others for improved efficiency.
Dependable and self-motivated professional with over 20 years in the healthcare and customer service industries. Skilled in problem-solving and effective communication, with a passion for training new staff and improving operational workflows. Eager to leverage expertise in a dynamic team environment.
Work History
Medicare A/B Inquiry
14 Years 7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Clerical Support Specialist
17 Years 6 Months- Streamlined documentation processes, enhancing efficiency in data entry and record management.
- Coordinated communication between departments to resolve inquiries and ensure timely responses.
- Implemented quality control measures to verify accuracy of submitted claims and patient information.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
Cashier
2 Years 6 Months- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained cash drawer accuracy through diligent monitoring and reconciliation.
- Collaborated with team members to optimize checkout operations during peak hours.
- Trained new cashiers on register operations and customer service protocols.
Medicae Claims Examiner
4 Years 9 Months- Evaluated medical claims for accuracy and compliance with Medicare regulations.
- Implemented process improvements to streamline claims adjudication workflows.
- Led training sessions for new examiners on claim processing procedures.
- Collaborated with healthcare providers to resolve complex billing inquiries.
Cashier
1 Year- Implemented best practices for inventory management to minimize discrepancies.
- Enhanced store presentation by organizing merchandise displays near checkout area.
- Resolved customer complaints effectively, fostering loyalty and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Dependable and responsible
Timeline
Medicare A/B Inquiry
Highmark Medicare Services/Novitas
01.2012 - CurrentRead More
Cashier
J.C. Penney
01.2006 - 07.2008Read More
Clerical Support Specialist
Highmark Medicare Service/Novitas Solution
01.1995 - 07.2012Read More
Medicae Claims Examiner
Highmark Medicare Service
04.1990 - 01.1995Read More
Cashier
Hickory Farms
01.1987 - 01.1988Read More
John Harris
High School Diploma
Read More