Angelea All
Fairfield
Summary
Professional with strong background in veterinary healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
01.2023 - 03.2025
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all hospital supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Enhanced the quality of veterinary care by staying current on industry trends and best practices through continuing education courses and working closely with my Area Chief of Staff.
Office Manager
H&r Block
01.2019 - 04.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed scheduling and coordination of multiple offices.
- Defined clear targets and objectives and communicated to other team members.
- Planned and effectively held open-houses and marketing events.
Department Supervisor
Gabes, Gabriel Brothers
08.2014 - 12.2019
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Built and designed large displays weekly to promote specific products.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Assisted in layout designs, hiring events, and marketing strategies for new stores.
Sales Representative
AT&T
10.2017 - 12.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Business
Albright College
Reading, PAHigh School Diploma -
Red Lion High School
Red Lion, PA05-2016
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Records management
- Customer service
- Team collaboration
- Staff training
- Performance evaluation
- Effective communication
- Patient relationship management
- Animal care
Timeline
Practice Manager
Banfield Pet Hospital
01.2023 - 03.2025
Office Manager
H&r Block
01.2019 - 04.2021
Sales Representative
AT&T
10.2017 - 12.2018
Department Supervisor
Gabes, Gabriel Brothers
08.2014 - 12.2019
Business
Albright College
High School Diploma -
Red Lion High School
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