Angelena Tes
Philadelphia
Summary
Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service, and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Customer Associate/ Pharmacy Technician
Walgreens
Philadelphia
05.2023 - Current
- Assisting Customers
- Processing Transactions
- Stocking Shelves
- Maintaining store cleanliness
- Handling merchandise
- Customer Assistance
- Assisting the Pharmacist
- Customer Interaction
- Insurance Verification
- Inventory Management
- Maintaining Patient records
Education
Bachelor of Science - Human Services Leadership and Policy Studies, Religious studies, Philosophy
Chestnut Hil College
Philadelphia, PA05.2024
Skills
- Customer service
- Team collaboration
- Time management
- Active learning
- Calm under pressure
- Shipping and receiving
- Retail store support
- Teamwork
- High-energy attitude
- Customer data confidentiality
- Inbound call answering
- Order and refund processing
- Sales techniques
- Store maintenance
- Sales transactions
- Multitasking
- Adaptability
- Time management abilities
- Receiving support
- Excellent communication
- Active listening
- Teamwork and collaboration
Awards
CITI Program in Social & Behavioral Research - Basic/Refresher, 02/01/23, 02/01/26
Timeline
Customer Associate/ Pharmacy Technician
Walgreens
05.2023 - Current
Bachelor of Science - Human Services Leadership and Policy Studies, Religious studies, Philosophy
Chestnut Hil College
Similar Profiles
Caliph SpauldingCaliph Spaulding
Store Manager at WalgreensStore Manager at Walgreens
Aurora BarreraAurora Barrera
Assistant Store Manager at WalgreensAssistant Store Manager at Walgreens
Kyle SwiergoszKyle Swiergosz
Warehouse Associate at WalgreensWarehouse Associate at Walgreens