Angelica Amato
Macungie
Summary
Dynamic professional with extensive experience in customer service at Lehigh Valley Hospital and Health Network. Proven ability to enhance guest relations through effective communication and active engagement. Skilled in inventory management and fostering teamwork, consistently delivering exceptional service and maintaining positive relationships.
Overview
29
29
years of professional experience
Work History
Guest Service Representative
Lehigh Valley Hospital and Health Network
Allentown
07.2022 - Current
- Maintained cleanliness of lobby area and front desk counter.
- Handled visitor/patient complaints professionally and efficiently getting them to who they need to speak to.
- Resolved visitor/patient disputes in a professional manner while maintaining positive relationships.
- Resolved visit or/patient complaints in a professional manner and get them to who they need to speak to.
- Provided assistance to guests/patients throughout their stay.
- Tracked inventory levels of supplies needed for front desk operations.
- Delivered exceptional service to every person through active engagement, effective listening and well-developed interpersonal skills.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Built and maintained productive relationships with fellow colleagues.
Partner
Amato Real Estate Holdings LLC
Macungie
01.2017 - Current
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
- Negotiated contracts between partners or vendors in order to obtain favorable terms for the company.
- Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
Partner
Amato Pizza Holdings LLC
Macungie
01.2017 - Current
- Take care of paperwork.
- Manage all billing and payments.
Manager
Joe's Pizza & Italian Restaurant
Trexlertown
01.1996 - 04.2023
- I worked at the counter.
- I took orders and delivered them to the customers.
- Managed employees.
- I took care of inventory and ordering.
- Engaged and socialized with customers.
Education
High School Diploma -
Notre Dame High School
Bethlehem, PA06-1993
Skills
- Customer service
- Complaint resolution
- Inventory management
- Front desk operations
- Active engagement
- Team collaboration
- Effective communication
- Problem solving
- Guest relations
- Inventory monitoring
- Reliability
- Multitasking
- Answering phones
- Teamwork
- Teamwork and collaboration
- Continuous improvement
- Information protection
Languages
Italian
Native/ Bilingual
Spanish
Limited
Timeline
Guest Service Representative
Lehigh Valley Hospital and Health Network
07.2022 - Current
Partner
Amato Real Estate Holdings LLC
01.2017 - Current
Partner
Amato Pizza Holdings LLC
01.2017 - Current
Manager
Joe's Pizza & Italian Restaurant
01.1996 - 04.2023
High School Diploma -
Notre Dame High School
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