Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Angelica Garcia

Allentown

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Housekeeper

Fairfield By Marriott
02.2025 - Current
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.

Security Guard

Allied Universal Security Services
10.2024 - 01.2025
  • Responded quickly to emergency situations to assess and deflect issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Provided detailed incident reports, streamlining communication with law enforcement and management.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Packer

CPS
02.2024 - 05.2024
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
  • Conducted quality control checks, ensuring all outgoing packages met company standards.

Front Desk Receptionist

RRD
01.2023 - 02.2024
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Resolved customer problems and complaints.

Hotel Front Desk Supervisor

Fairfield Inn Marriott
08.2020 - 01.2023
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Facilitated successful front desk operations for high-volume hotel.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Delegated work to staff, setting priorities and goals.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Oversaw recruiting, interviews and new employee hiring.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Issued room keys and escort instructions to bellhops.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Built and maintained productive relationships with employees.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Verified customer credit to establish payment method for accommodations.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Administered new hire paperwork and maintained employee files.
  • Negotiated rates with corporate entities related to extended stay contracts.
  • Responded to and resolved guest issues or complaints.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.

Meat Packer

Godshall's
02.2020 - 05.2020
  • Placed prepared, marinated, processed and cut or cubed meat into styrofoam or plastic packs.
  • Inspected meat products to identify defects and remove deficient products from line.
  • Worked different positions on assembly line to complete precise cuts at correct times.
  • Loaded raw beef from racks into dicing equipment with consistent speed and flow to maintain synchronized operations with different stations.

Line Leader

General Mills
05.2019 - 02.2020
  • Inspected equipment for cleanliness following each shift.
  • Prepared line set-ups for following shifts for overall increased line efficiency.
  • Inspired hard-working and quality-focused production team and maintained discipline through enforcement of company policies.
  • Developed daily production plan and focused on stops reduction, loss elimination and operator coaching.
  • Checked product quality regularly and achieved superior reputation without need for rework.
  • Forecasted weekly hours to minimize overtime and meet output objectives.
  • Analyzed charts, work orders and production schedules to determine production requirements and evaluate current production estimates and outputs.
  • Led and influenced team members through actions and expectations to meet improvement goals.
  • Used standard formulas to calculate labor and equipment requirements and production specifications.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Monitored production line, watching for pile-ups or jams.
  • Used daily system logs to document production information, discussing issues with management.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Worked closely with area manager to ensure that each assignment was finished ahead of its deadline.
  • Worked closely with area manager to ensure that each assignment was finished ahead of its deadline.

Cashier

Walmart
02.2018 - 01.2019
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed sales transactions to prevent long customer wait times.
  • Helped with purchases and signed customers up for rewards program.

Supervisor

Burger King
02.2017 - 12.2017
  • Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
  • Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
  • Adhered to company food, safety, quality and sanitation policies.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Rotated and replenished products in display cases.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.

Sales Associate

Aeropostale
11.2014 - 01.2017
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Education

GED -

GED.com
Elizabeth, NJ
02-2023

Skills

  • Multi-Line Phone Systems
  • Correspondence Management
  • Supply Stocking
  • Greeting Guests
  • Computer Skills
  • Work Planning and Prioritization
  • Hotel Management
  • Guest Services
  • Teamwork and Leadership
  • Relationship Building
  • Problem-Solving
  • Flexible Schedule
  • Health and safety compliance
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication
  • FLUENT IN Spanish
  • Multitasking and organization
  • Safety protocols

Education and Training

other

Languages

Spanish
Native or Bilingual

Timeline

Housekeeper

Fairfield By Marriott
02.2025 - Current

Security Guard

Allied Universal Security Services
10.2024 - 01.2025

Packer

CPS
02.2024 - 05.2024

Front Desk Receptionist

RRD
01.2023 - 02.2024

Hotel Front Desk Supervisor

Fairfield Inn Marriott
08.2020 - 01.2023

Meat Packer

Godshall's
02.2020 - 05.2020

Line Leader

General Mills
05.2019 - 02.2020

Cashier

Walmart
02.2018 - 01.2019

Supervisor

Burger King
02.2017 - 12.2017

Sales Associate

Aeropostale
11.2014 - 01.2017

GED -

GED.com

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Angelica Garcia