Angelica Muniz-Alston
Philadelphia,PA
Summary
Detail-oriented professional with extensive experience in patient support and front desk coordination. Proven ability to manage workflows, train new hires, and enhance team collaboration, contributing to improved patient satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Lead PSA
Jefferson Urology Associates
Philadelphia, PA
09.2016 - 10.2024
- Coordinate and lead front desk associates' task.
- Assist with heavy volume incoming calls, check in and check out.
- Assisted with Spanish speaking only patients.
- Enter patient demographics, insurance verification.
- Assist with in office procedure scheduling/ Post-op scheduling (EPIC).
- Obtain proper approval for schedule changes and cancellations as appropriate.
- Train clerical new hires.
- Work on work queues daily.
- Utilize On-Base for incoming faxes and Right fax for outgoing faxes.
- Help nurses/Medical Assistants with tasks they need done.
- Upload images on life image for providers to view.
DME/Incontinence Specialist
Bright Medical Technology
Philadelphia, PA
01.2012 - 02.2016
- Electronic registration (MEDACT & BRIGHT TREE).
- Utilize Navinet for insurance eligibility, claims, and authorizations.
- Process high volume of DME and incontinent supplies.
- Communicate with referral sources daily.
- Contact physician for prescription clarification or modification as needed.
- Select prescribed equipment per clients physical characteristics.
Receptionist
Just For Us Ob/gyn
Philadelphia, PA
04.2010 - 08.2011
- Pulling charts for the next scheduled day of patients.
- Register patients and help them fill out forms needed for the clinic.
- Set up room/ Room patients.
- Soak and rinse instruments thoroughly in two separate sterile deionized water baths.
- Utilized the autoclave (machine) to sterilize speculums.
- Make sure office is locked up at the end of my shift.
Education
High School Diploma -
Franklin Towne Charter High School
Philadelphia, PA06.2011
Timeline
Lead PSA
Jefferson Urology Associates
09.2016 - 10.2024
DME/Incontinence Specialist
Bright Medical Technology
01.2012 - 02.2016
Receptionist
Just For Us Ob/gyn
04.2010 - 08.2011
High School Diploma -
Franklin Towne Charter High School