Angelica T. Soriano Manon
McSherrystown
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Costumer Service Representative
Home Depot
Salisbury
02.2024 - 08.2024
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Took special orders in person and over telephone, generating additional revenue every month.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Excelled in exceeding daily credit card application goals.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
Utility Worker
UTZ Quality Food
Hanover
04.2022 - 08.2023
- The job consists of transporting ingredients to the assigned lines.
- Scan and register products in the plant system.
- Sort and recycle the boxes that are good for reuse.
- Operate the recycling machines and make itineraries for counting the products in the warehouse.
Packer
UTZ Quality Food
Hanover
08.2020 - 04.2022
- The job involves packaging the products to ensure the labels and manufacturing codes are correct.
- Also, ensure that there is no contamination in the products while they are packaged.
Sanitation
UTZ Quality Food
Hanover
10.2019 - 08.2020
- The job consists of cleaning the parts of the machines where products such as potato chips are packaged.
- It also involves disassembling and reassembling the machines after each cleaning.
Education
Associate in Science - Health
Harrisburg Area Community College
Harrisburg, PA05.2023
Diploma -
New Oxford High School
New Oxford, PA05.2020
Skills
- Forklift driving license
- Machine operation
- Computer skill
- Scanner skill
- Chemical handling
- Software skill
- Customer service
- Billing procedures
- Order tracking
- Payment processing
- Problem resolution
- Sales support
- Product knowledge
- Team collaboration
- Conflict de-escalation
- Effective communication
- Time management
- Attention to detail
- Consultative sales
- Multitasking Capability
- Microsoft Excel
- Quality assurance
- Problem-solving
- Analytical skills
- Document control
- Data entry
Awards
- Certificate of Commendation
- Dean's List for the academic year 2023, 2020.
- Hanover Area Chamber of Commerce for academic achievement, leadership, character, and community service. Selected as one of the area's 2020 Best and Brightest.
- National Honor Society, Science Honor Society, and Art Honor Society in New Oxford High School.
- Distinguished Honor roll from 2016 to 2020.
Languages
- Spanish
- French
- English
Timeline
Costumer Service Representative
Home Depot
02.2024 - 08.2024
Utility Worker
UTZ Quality Food
04.2022 - 08.2023
Packer
UTZ Quality Food
08.2020 - 04.2022
Sanitation
UTZ Quality Food
10.2019 - 08.2020
Associate in Science - Health
Harrisburg Area Community College
Diploma -
New Oxford High School