Angelina DeVoll
Roseto
Summary
Dynamic sales professional with extensive experience at The Estée Lauder Companies, excelling in customer service and KPI analysis. Proven track record in driving sales and fostering team motivation, while leveraging strong communication skills and product knowledge to enhance customer loyalty and achieve sales goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager of Sales
The Estée Lauder Companies
Tannersville
09.2022 - Current
- Complete daily scoreboards through Microsoft Excel to break down the sales goal for the current day, as well as keep track of WTD and MTD sales.
- Complete weekly recaps through Microsoft Excel that break down the current week, month, year sales and KPIs.
- Provided regular sales reports to the sales manager, highlighting achievements and challenges.
- Communicate promotions and sales goals to the team.
- Develop strategies for better workplace efficiency and goal achievement.
- Model behavior that promotes participation, creativity, motivation, and positivity throughout the team.
- Established action plans for team members and helped each person attain objectives.
Key Holder
The Estée Lauder Companies
Tannersville
08.2020 - 09.2022
- Provide each customer with detailed and personalized service to help find the appropriate products for their hair and skin.
- Drive sales by communicating promotions, and encouraging customers to purchase top beauty picks, as well as additional products that would complement their daily routine.
- Build customer relationships and loyalty through personal interaction, and follow up with a thank-you email or text.
- Ensure proper presentation, organization, storing, and replenishment of stock.
- Stay on top of the latest beauty trends.
- Developed extensive product knowledge, growing revenue and building consumer base.
Hair Stylist
Great Clips
Easton
06.2018 - 07.2021
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Greeted customers, answered phones and booked appointments.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
Hair Stylist
Holiday Hair
Wind Gap
03.2017 - 06.2018
- Updated and maintained customer information records and beauty services provided.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Greeted customers, answered phones and booked appointments.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
Sales Associate
Giant Food
Wind Gap
07.2015 - 06.2017
Education
Cosmetology Educator Program -
The Beauty Institute
Stroudsburg, PA04.2019
Cosmetology Program -
Career Institute Of Technology
Easton, PA06.2015
High School Diploma -
Pen Argyl Area High School
Pen Argyl, PA06.2015
Skills
- Communication
- Customer service
- Retail sales
- Merchandising
- Problem solving
- Cash handling
- Time management
- Makeup application
- Technology
- KPI analysis
- Product knowledge
- Upselling and cross selling
Certification
- Licensed Cosmetology Educator, 04/01/19, Present
- Licensed Cosmetologist, 08/01/16, Present
References
References available upon request.
Timeline
Assistant Manager of Sales
The Estée Lauder Companies
09.2022 - Current
Key Holder
The Estée Lauder Companies
08.2020 - 09.2022
Hair Stylist
Great Clips
06.2018 - 07.2021
Hair Stylist
Holiday Hair
03.2017 - 06.2018
Sales Associate
Giant Food
07.2015 - 06.2017
Cosmetology Educator Program -
The Beauty Institute
Cosmetology Program -
Career Institute Of Technology
High School Diploma -
Pen Argyl Area High School
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