Angelina Hock
Huntingdon
Summary
Dynamic professional with experience in front desk operations in a medical setting. Skilled in managing multiple tasks, ensuring patient confidentiality, and delivering excellent customer service. Ready to contribute to a seamless patient experience.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
TruCare Internal Medicine & Infectious Disease
State College
05.2025 - Current
- Managed front desk operations in busy medical office, ensuring smooth patient flow.
- Scheduled and coordinated appointments for multiple healthcare providers efficiently.
- Collected and verified patient information, including insurance details during check-in.
- Maintained electronic health records utilizing practice management software.
- Answered phone calls, addressing inquiries from patients and other medical offices professionally.
- Ensured cleanliness and organization of reception area to create welcoming environment.
- Performed data entry tasks related to billing, collections, and patient information updates.
- Protected patient confidentiality by adhering to strict HIPAA guidelines.
Anatomy and Physiology Tutor
Self Employed ServicesR
01.2022 - 05.2025
- Developed customized lesson plans for anatomy and physiology topics to enhance learning outcomes.
- Conducted one-on-one tutoring sessions, improving student comprehension of complex concepts.
- Utilized interactive tools to clarify intricate biological concepts effectively.
- Collaborated with students on academic goal setting and study schedule development.
- Maintained a positive learning environment, fostering active student participation.
- Advised on effective study techniques to maximize academic success.
- Partnered with faculty to devise innovative teaching strategies for anatomy and physiology courses.
- Promoted critical thinking through problem-solving exercises related to course content.
Pharmacy Technician
Newhard Pharmacy
Northampton
12.2018 - 02.2022
- Processed prescriptions accurately for diverse customer needs and ensured timely dispensing of medications.
- Collaborated with healthcare providers to address medication-related inquiries effectively.
- Assisted pharmacists with patient consultations and medication management responsibilities.
- Trained new staff on pharmacy procedures and customer service standards.
- Operated pharmacy software to manage prescription orders and maintain patient records.
- Resolved customer complaints swiftly while maintaining professionalism throughout interactions.
- Created and updated customer profiles with demographics, allergies, and medication information in pharmacy systems.
- Organized work areas for optimal accessibility to enhance operational efficiency.
Education
High School Diploma -
Northampton Area High School
Northampton06-2020
Some College (No Degree) - Biology
West Virginia University
Morgantown, WVSome College (No Degree) - Medical Billing & Coding Specialist
Lehigh Carbon Community College
Schnecksville, PASkills
- Effective communication and customer service
- Appointment scheduling and coordination
- Electronic health records management
- HIPAA compliance
- Multitasking and time management
- Problem solving and conflict resolution
- Filing system organization
Accomplishments
National Honors Society, August 2016 - June 2020
Timeline
Medical Receptionist
TruCare Internal Medicine & Infectious Disease
05.2025 - Current
Anatomy and Physiology Tutor
Self Employed ServicesR
01.2022 - 05.2025
Pharmacy Technician
Newhard Pharmacy
12.2018 - 02.2022
High School Diploma -
Northampton Area High School
Some College (No Degree) - Biology
West Virginia University
Some College (No Degree) - Medical Billing & Coding Specialist
Lehigh Carbon Community College