Summary
Overview
Work History
Education
Skills
Section name
Certification
Timeline
Generic

Angelique Defeo

Langhorne

Summary

Dedicated professional with a proven track record of delivering exceptional customer experiences in education, healthcare, and business. Central focus on customer satisfaction and feedback, resulting in lasting positive impacts. Unwavering commitment to providing top-notch service leads to high levels of customer loyalty and repeat business. Demonstrates care, compassion, and understanding in all endeavors.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Bookkeeper

Neshaminy School District
01.2018 - Current
  • Performed and reported PA state mandated yearly inspections and audits of breakfast/lunch standards
  • Primary point of contact for parents regarding meals and financial obligations
  • Track and maintain food allergy information for all students
  • Track and maintain free and reduced breakfast and lunch applications
  • Collect money owed from delinquent accounts
  • Reconcile daily deposits from 10 schools across the district
  • Maintain PDE yearly certifications for Federal School Nutrition programs
  • Maintained and processed invoices, deposits, and money logs.
  • Maintained accurate records of all transactions, ensuring compliance with district policies and applicable regulations.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Perform yearly verification reports according to state guidelines to confirm applications
  • Perform direct certification processing to student match details using COMPASS
  • Maintain confidentiality of student financial and family details
  • Process payments to contractors and process refunds to families
  • Prepared monthly financial reports, highlighting discrepancies and suggesting corrective actions.

Medical Record Release Specialist

Penndel Mental Health Center
01.2015 - 01.2019
  • Maintain and organize patient charts and data, including:
  • Retrieve and prepare patient files for scheduled appointments
  • Initiate records for new patients via computer system
  • Maintain filing statistics and audit filing sequence
  • Retrieve patient schedules from computer system and distribute lab reports to physicians.
  • Photocopy and scan records and documents for billing and legal services
  • Receive and process prescription requests and coordinate with physicians
  • Process HIPAA compliant releases with clients and outside doctors, hospitals, agencies, and businesses.
  • Respond to requests for medical records and processes letters and reports.
  • Answer and route telephone calls.

School District Administrative Substitute

Neshaminy School District/Source4Teachers
01.2013 - 01.2015
  • Substitute for various administrative positions, including office manager, Lunch Room and Recess Aides, and Classroom Assistants.
  • Sign students in and out of school, perform administrative tasks.
  • Substitute for Recess and Lunch Aide ensuring safety and well-being of students during recess play and lunch time.
  • Assist teachers and children in the classroom including Special Education classes.

Seasonal School Tour Guide

Styers Orchard
01.2014 - 11.2014
  • Led informational tours for school trips, birthday parties, and community events.

Pennsylvania Licensed Insurance Sales Producer

McLaughlin AllState Agency
01.2013 - 01.2014
  • Answered phone calls regarding claim questions, educated clients of policy changes and processed policy changes and payments.
  • Advised current and prospective customers of additional available insurance and guided through claim process.
  • Visited local businesses and apartment complexes to obtain new customer policies while maintaining current clients.
  • Maintained Agency’s Facebook Page to recruit new clients and educate current policy holders.
  • Developed customized insurance solutions to meet diverse client needs.
  • Built and maintained strong relationships with clients, enhancing customer loyalty.

Assistant Body Shop Manager

McCafferty Quality Care Collision Center
01.2008 - 01.2012
  • Negotiated repairs and supplemental repairs as warranted with insurance appraisers.
  • Maintained accounts receivable records and followed up on outstanding payments due.
  • Inspected physical damages and completed auto damage repair appraisals
  • Utilized CCC Pathways, ADP and Reynolds estimating systems
  • Maintained relationships with several insurance company representatives to ensure proper claim handling on customers’ behalf.
  • Contacted all customers after vehicle pick up to assure complete satisfaction and positive CSI reports.
  • Coordinated workflow among technicians, optimizing repair schedules and resource allocation.
  • Collaborated with management to strategize marketing initiatives aimed at increasing customer engagement and retention.
  • Conducted regular inspections of completed work to ensure compliance with industry standards.

Assistant Service Manager

Team Toyota
01.2006 - 01.2008
  • Scheduled service appointments and organized work for a team of five technicians.
  • Promoted the service facilities to increase repeat business.
  • Performed after-service follow-up contact and managed customer concerns
  • Maintained excellent CSI reports.

Assistant Service Manager

Volvo of Princeton
01.2003 - 01.2006
  • Scheduled daily service work for a team of 12 technicians.
  • Explained customer options for repairs or advised of future repairs needed.
  • Tallied payroll for all technicians daily.
  • Performed small maintenance items including wiper installs, and lamp and bulb replacements.

Education

Associate of Science - Health Sciences

Bucks County Community College
Newtown, PA
03-2026

Skills

  • Problem-solving
  • Customer relationship management (CRM)
  • Active listening
  • Quality assurance
  • Customer service excellence
  • Interpersonal skills
  • Accounting and bookkeeping
  • Attention to detail
  • Positive reinforcement
  • Relationship building and management
  • Adaptable

Section name

  • Suggest adding some additional info:
  • Education (after “professional experience” section - whether high school, college or any training courses (no need to include dates)
  • Include any activity from end of school to first job (i.e, homemaker, etc.) – it’s always good to have an activity for any “gaps” in employment.
  • Could probably delete the styers orchard job since it was so short, and you had other employment during that time.
  • Could also add a profile section right at the top, before “professional experience”. Something like:

Certification

Pa licensed physical damage appraiser/insurance sales producer from 2008 to 2015

Timeline

Bookkeeper

Neshaminy School District
01.2018 - Current

Medical Record Release Specialist

Penndel Mental Health Center
01.2015 - 01.2019

Seasonal School Tour Guide

Styers Orchard
01.2014 - 11.2014

School District Administrative Substitute

Neshaminy School District/Source4Teachers
01.2013 - 01.2015

Pennsylvania Licensed Insurance Sales Producer

McLaughlin AllState Agency
01.2013 - 01.2014

Assistant Body Shop Manager

McCafferty Quality Care Collision Center
01.2008 - 01.2012

Assistant Service Manager

Team Toyota
01.2006 - 01.2008

Assistant Service Manager

Volvo of Princeton
01.2003 - 01.2006

Associate of Science - Health Sciences

Bucks County Community College

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Angelique Defeo