Submitting paperwork, faxing/scanning orders and referrals
Updating insurance, taking payments, assisting with transportation
Customer Relations Specialist
Ibex Global
03.2024 - 10.2024
Managing all customer inquiries regarding troubleshooting/tech support
Scheduling & processing apparel orders and payments
Handling inside sales account collections
Patient Care Coordinator
Coordinated Care Network Pharmacy
03.2020 - 05.2023
Managed an individual case load of 300+ patients and their refill orders
Obtained and verified patient’s benefits and ran test claims to confirm patient responsibility
Coordinated with case management and healthcare professionals to ensure patients received medication
Assisted pharmacists with requests for clarification from the patient or healthcare professional
Team Lead
CVS Health
11.2014 - 02.2019
Worked closely with supervisors and directors to improve the quality and time management of the team
Monitored the team effectiveness and accuracy and provided coaching and training when necessary
Created job aides to ensure accuracy and consistency in the team performance
Assisted the team in ordering prescription refills and providing customer resolution
Obtained and verified patient’s benefits, with an emphasis on pharmacy plans. Gained familiarity with deductibles, coinsurances, copays, and copay assistance programs
Barista
Dunkin Donuts
01.2013 - 06.2014
Fulfilled customer orders and performed opening and closing duties
Campaign Outreach Coordinator
Political Campaign
11.2011 - 11.2012
Raised money for charitable organizations via outbound cold calls
Guest Advocate
Target
08.2009 - 02.2011
Provided timely service to customers and assisted with other general in-store tasks
Customer Service Associate
Panera Bread
08.2008 - 01.2009
Fulfilled customer bakery and dining orders and performed opening and closing duties
Education
Associate - Surgical Technology
Sanford Brown Institute
12.2012
Skills
Proficient with Microsoft Excel, Microsoft Outlook & Microsoft Word
Outstanding collaboration, communication (both verbal & written) skills and customer service, with an emphasis on active listening
Efficient in time management – able to handle multiple projects/tasks simultaneously, with the ability to prioritize & delegate tasks as needed
Resourceful with independent and group problem solving; able to apply logic and organizational skills to optimize my performance
Maintains a well-organized working environment
Consistently exceeds standards and is a reliable coach/trainer to others