Angelique Perri
Pittsburgh
Overview
17
17
years of professional experience
Work History
Patient Access Specialist
Metro Community Health Center
10.2024 - Current
- Checking patients in and out for appointments
- Submitting paperwork, faxing/scanning orders and referrals
- Updating insurance, taking payments, assisting with transportation
Customer Relations Specialist
Ibex Global
03.2024 - 10.2024
- Managing all customer inquiries regarding troubleshooting/tech support
- Scheduling & processing apparel orders and payments
- Handling inside sales account collections
Patient Care Coordinator
Coordinated Care Network Pharmacy
03.2020 - 05.2023
- Managed an individual case load of 300+ patients and their refill orders
- Obtained and verified patient’s benefits and ran test claims to confirm patient responsibility
- Coordinated with case management and healthcare professionals to ensure patients received medication
- Assisted pharmacists with requests for clarification from the patient or healthcare professional
Team Lead
CVS Health
11.2014 - 02.2019
- Worked closely with supervisors and directors to improve the quality and time management of the team
- Monitored the team effectiveness and accuracy and provided coaching and training when necessary
- Created job aides to ensure accuracy and consistency in the team performance
- Assisted the team in ordering prescription refills and providing customer resolution
- Obtained and verified patient’s benefits, with an emphasis on pharmacy plans. Gained familiarity with deductibles, coinsurances, copays, and copay assistance programs
Barista
Dunkin Donuts
01.2013 - 06.2014
- Fulfilled customer orders and performed opening and closing duties
Campaign Outreach Coordinator
Political Campaign
11.2011 - 11.2012
- Raised money for charitable organizations via outbound cold calls
Guest Advocate
Target
08.2009 - 02.2011
- Provided timely service to customers and assisted with other general in-store tasks
Customer Service Associate
Panera Bread
08.2008 - 01.2009
- Fulfilled customer bakery and dining orders and performed opening and closing duties
Education
Associate - Surgical Technology
Sanford Brown Institute
12.2012
Skills
- Proficient with Microsoft Excel, Microsoft Outlook & Microsoft Word
- Outstanding collaboration, communication (both verbal & written) skills and customer service, with an emphasis on active listening
- Efficient in time management – able to handle multiple projects/tasks simultaneously, with the ability to prioritize & delegate tasks as needed
- Resourceful with independent and group problem solving; able to apply logic and organizational skills to optimize my performance
- Maintains a well-organized working environment
- Consistently exceeds standards and is a reliable coach/trainer to others
Timeline
Patient Access Specialist
Metro Community Health Center
10.2024 - Current
Customer Relations Specialist
Ibex Global
03.2024 - 10.2024
Patient Care Coordinator
Coordinated Care Network Pharmacy
03.2020 - 05.2023
Team Lead
CVS Health
11.2014 - 02.2019
Barista
Dunkin Donuts
01.2013 - 06.2014
Campaign Outreach Coordinator
Political Campaign
11.2011 - 11.2012
Guest Advocate
Target
08.2009 - 02.2011
Customer Service Associate
Panera Bread
08.2008 - 01.2009
Associate - Surgical Technology
Sanford Brown Institute