Overview
Work History
Education
Skills
Timeline
Generic

Angelique Perri

Pittsburgh

Overview

17
17
years of professional experience

Work History

Patient Access Specialist

Metro Community Health Center
10.2024 - Current
  • Checking patients in and out for appointments
  • Submitting paperwork, faxing/scanning orders and referrals
  • Updating insurance, taking payments, assisting with transportation

Customer Relations Specialist

Ibex Global
03.2024 - 10.2024
  • Managing all customer inquiries regarding troubleshooting/tech support
  • Scheduling & processing apparel orders and payments
  • Handling inside sales account collections

Patient Care Coordinator

Coordinated Care Network Pharmacy
03.2020 - 05.2023
  • Managed an individual case load of 300+ patients and their refill orders
  • Obtained and verified patient’s benefits and ran test claims to confirm patient responsibility
  • Coordinated with case management and healthcare professionals to ensure patients received medication
  • Assisted pharmacists with requests for clarification from the patient or healthcare professional

Team Lead

CVS Health
11.2014 - 02.2019
  • Worked closely with supervisors and directors to improve the quality and time management of the team
  • Monitored the team effectiveness and accuracy and provided coaching and training when necessary
  • Created job aides to ensure accuracy and consistency in the team performance
  • Assisted the team in ordering prescription refills and providing customer resolution
  • Obtained and verified patient’s benefits, with an emphasis on pharmacy plans. Gained familiarity with deductibles, coinsurances, copays, and copay assistance programs

Barista

Dunkin Donuts
01.2013 - 06.2014
  • Fulfilled customer orders and performed opening and closing duties

Campaign Outreach Coordinator

Political Campaign
11.2011 - 11.2012
  • Raised money for charitable organizations via outbound cold calls

Guest Advocate

Target
08.2009 - 02.2011
  • Provided timely service to customers and assisted with other general in-store tasks

Customer Service Associate

Panera Bread
08.2008 - 01.2009
  • Fulfilled customer bakery and dining orders and performed opening and closing duties

Education

Associate - Surgical Technology

Sanford Brown Institute
12.2012

Skills

  • Proficient with Microsoft Excel, Microsoft Outlook & Microsoft Word
  • Outstanding collaboration, communication (both verbal & written) skills and customer service, with an emphasis on active listening
  • Efficient in time management – able to handle multiple projects/tasks simultaneously, with the ability to prioritize & delegate tasks as needed
  • Resourceful with independent and group problem solving; able to apply logic and organizational skills to optimize my performance
  • Maintains a well-organized working environment
  • Consistently exceeds standards and is a reliable coach/trainer to others

Timeline

Patient Access Specialist

Metro Community Health Center
10.2024 - Current

Customer Relations Specialist

Ibex Global
03.2024 - 10.2024

Patient Care Coordinator

Coordinated Care Network Pharmacy
03.2020 - 05.2023

Team Lead

CVS Health
11.2014 - 02.2019

Barista

Dunkin Donuts
01.2013 - 06.2014

Campaign Outreach Coordinator

Political Campaign
11.2011 - 11.2012

Guest Advocate

Target
08.2009 - 02.2011

Customer Service Associate

Panera Bread
08.2008 - 01.2009

Associate - Surgical Technology

Sanford Brown Institute
Angelique Perri