Angelo Wilson
Avella
Summary
Results-driven Branch Manager with years of experience leading high-performing teams, optimizing branch operations, and driving revenue growth. Skilled in strategic planning, customer relationship management, and staff development, with a proven track record of exceeding performance targets and improving operational efficiency. Adept at fostering a culture of accountability and service excellence while ensuring compliance with business policies and regulatory standards. Recognized for strong leadership, problem-solving abilities, and commitment to delivering exceptional customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager
Sunbelt Rentals
Imperial, PA
03.2022 - Current
- Oversaw cross-functional initiatives aimed at optimizing service delivery and strengthening customer satisfaction approaches.
- Analyzed and refined operational processes to significantly boost workflow efficiency in branch activities.
- Enhanced customer experience through the implementation of feedback systems and tailored service solutions.
- Performed routine safety assessments to enhance workplace safety and ensure compliance with regulations.
- Analyzed rental trends to optimize fleet management and reduce operational costs.
- Evaluated performance metrics regularly to assess progress towards goals, identify areas for improvement, and make data-driven decisions about resource allocation priorities.
Custodian
West Allegheny School District
Oakdale, PA
09.2018 - 03.2022
- Maintained all janitorial equipment and performed minor repairs to extend the life and avoid malfunctions.
- Stripped, sealed, finished, and polished floors to maintain the appearance and remove scratches.
- Disposed of trash, cleaned and organized specified areas, and maintained supply inventory.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to the floor and fixtures.
- Thoroughly cleaned the establishment, including rooms, lobbies, lounges, and restrooms, to maintain an organized and welcoming environment.
- Vacuumed carpets, mopped floors, and washed blinds, using company-approved cleaning products.
Education
AAB Business Management - Business Management
Eastern Gateway Community College
Steubenville, OH12-2022
High School Diploma - undefined
Carlynton High School
Carnegie, PA06-2018
Skills
- Team management
- Staff development
- Innovation skills
- Customer service
- Decision-making
- Relationship building and management
- Strategic planning
Certification
- Forklift Certification 06/2022
- MEWP Certification 06/2022
- OSHA 30
Timeline
Branch Manager
Sunbelt Rentals
03.2022 - Current
Custodian
West Allegheny School District
09.2018 - 03.2022
High School Diploma - undefined
Carlynton High School
AAB Business Management - Business Management
Eastern Gateway Community College