Summary
Overview
Work History
Education
Skills
Timeline
Generic
Angely Roman

Angely Roman

Philadelphia

Summary

Throughout my academic journey, I have been highly customer-focused with substantial background in guest services. Broad experience includes handling guest inquiries, managing reservations, and providing top-notch hospitality service. Strong interpersonal skills and exceptional problem-solving abilities lead to enhanced guest satisfaction. Previous roles showcased dedication to creating positive guest experiences and improving overall hotel operation

Overview

2
2
years of professional experience

Work History

Guest Service Associate

European Wax Center
Wynnewood
12.2022 - 02.2025
  • Customer Reception.
  • Switchboard management.
  • Attendance at the front desk.
  • Check-in and check-out guest.
  • File maintenance.

Financial Scholars Internship

Philadelphia Finacial Scholars
Philadelphia
06.2024 - 08.2024
  • Shadowed investors and various professionals within financial company to gain industry insights.
  • Obtained certificate in bookkeeping and Excel management techniques during internship.

Server

Applebees
Aston
  • Received Ramp certification and became accustomed to fast paced environment learning and familiarizing the menu to provide speedy and efficient customer service.
  • Ensuring that all my guest have attentive and friendly service.

Education

BSN - Nursing

Widener University
Chester
09-2028

High School Diploma -

TECH FREIRE CHARTER HS
01.2024

Skills

  • Customer reception and switchboard management
  • Patient care
  • Customer service
  • Time management
  • Problem resolution
  • Front desk attendance
  • Guest check-in and check-out
  • File maintenance
  • Mathematical proficiency
  • Leadership skills
  • Problem solving
  • Communication skills
  • Critical thinking

Timeline

Financial Scholars Internship

Philadelphia Finacial Scholars
06.2024 - 08.2024

Guest Service Associate

European Wax Center
12.2022 - 02.2025

Server

Applebees

BSN - Nursing

Widener University

High School Diploma -

TECH FREIRE CHARTER HS
Angely Roman