Angely Roman
Philadelphia
Summary
Throughout my academic journey, I have been highly customer-focused with substantial background in guest services. Broad experience includes handling guest inquiries, managing reservations, and providing top-notch hospitality service. Strong interpersonal skills and exceptional problem-solving abilities lead to enhanced guest satisfaction. Previous roles showcased dedication to creating positive guest experiences and improving overall hotel operation
Overview
2
2
years of professional experience
Work History
Guest Service Associate
European Wax Center
Wynnewood
12.2022 - 02.2025
- Customer Reception.
- Switchboard management.
- Attendance at the front desk.
- Check-in and check-out guest.
- File maintenance.
Financial Scholars Internship
Philadelphia Finacial Scholars
Philadelphia
06.2024 - 08.2024
- Shadowed investors and various professionals within financial company to gain industry insights.
- Obtained certificate in bookkeeping and Excel management techniques during internship.
Server
Applebees
Aston
- Received Ramp certification and became accustomed to fast paced environment learning and familiarizing the menu to provide speedy and efficient customer service.
- Ensuring that all my guest have attentive and friendly service.
Education
BSN - Nursing
Widener University
Chester09-2028
High School Diploma -
TECH FREIRE CHARTER HS
01.2024
Skills
- Customer reception and switchboard management
- Patient care
- Customer service
- Time management
- Problem resolution
- Front desk attendance
- Guest check-in and check-out
- File maintenance
- Mathematical proficiency
- Leadership skills
- Problem solving
- Communication skills
- Critical thinking
Timeline
Financial Scholars Internship
Philadelphia Finacial Scholars
06.2024 - 08.2024
Guest Service Associate
European Wax Center
12.2022 - 02.2025
Server
Applebees
BSN - Nursing
Widener University
High School Diploma -
TECH FREIRE CHARTER HS