Angie Lo
Philadelphia
Summary
Customer service-oriented individual with 7 years of serving experience in bars and restaurants. I am highly adaptable and dedicated to producing error-free results and quality service.
Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Ebisu Asian Market
09.2024 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
VIP Bottle Server
Tango
06.2023 - Current
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
Food Runner
Raw Sushi & Leda’s Cocktail Lounge
06.2023 - 12.2023
- Followed policy procedures and food handling guidelines.
- Maintained cleanliness on dining area and back kitchen daily.
- Deliver food to tables at a timely manner in order to keep the flow of service smooth and efficient.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
VIP Bottle Server
Johnnie Walker Lounge
03.2017 - 03.2023
- Ensured all details were handled- sparkler shows, birthdays, etc.
- Maintained a clean, safe, and sanitary work station at all times.
- Set up requirements for booking.
- Worked effectively in face-paced environments.
- Ensured nightly/weekly and opening/running/ closing duties are completed.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
Prep Chef
Philmont Country Club
07.2016 - 09.2016
- Utilized excellent knife skills to chop, dice and slice vegetables along with grind meats.
- Maintained a high standard of cleanliness for sanitation areas.
- Organized all supplies including knives, cutting boards, spices, meats, and produce.
- Reduced food waste by implementing proper storage techniques and inventory management systems.
- Operated various kitchen equipment safely and effectively, minimizing accidents and downtime.
- Received praise from customers for outstanding attention to detail in preparing visually appealing plates that met dietary restrictions as needed.
Education
High School Diploma -
Samuel Fels High School
Philadelphia, PA06.2016
Skills
- Goal-oriented performer
- Results-driven approach
- Collaborative problem solver
- Fast and flexible learner
Timeline
Retail Store Manager
Ebisu Asian Market
09.2024 - Current
VIP Bottle Server
Tango
06.2023 - Current
Food Runner
Raw Sushi & Leda’s Cocktail Lounge
06.2023 - 12.2023
VIP Bottle Server
Johnnie Walker Lounge
03.2017 - 03.2023
Prep Chef
Philmont Country Club
07.2016 - 09.2016
High School Diploma -
Samuel Fels High School
Similar Profiles
Andrew PerezAndrew Perez
Fishmonger at Super Seafood Asian MarketFishmonger at Super Seafood Asian Market
Sunshine HillSunshine Hill
Cashier at Hill’s Family Asian MarketCashier at Hill’s Family Asian Market
James XiongJames Xiong
Sales Associate at Tang's Asian MarketSales Associate at Tang's Asian Market