Aniah Brown
Palmerton
Summary
Reliable and hardworking professional with a strong commitment to helping others and getting the job done right. Experienced in customer service, maintaining clean and safe environments, and working effectively in fast-paced settings. Known for being dependable, adaptable, and a team player with strong communication skills and a positive attitude. Eager to contribute to a a well-rounded team by providing quality support, ensuring safety, and helping create a positive experience for all individuals.
Overview
10
10
years of professional experience
Work History
Specialist/Trainer/Packer Associate
Lulus
Easton
03.2024 - Current
- Developed training materials for new staff on operational procedures and customer service.
- Collaborated with cross-functional teams to enhance customer experience and satisfaction.
- Resolved customer inquiries and issues promptly to maintain positive shopping experiences.
- Managed inventory levels for clothing and accessories in fast-paced retail environment.
- Provided technical support for customers in resolving complex issues.
- Worked flexible hours, including weekends and holidays, to meet business needs.
Picker/Packer/Shipper
GXO Logistics
08.2023 - 01.2024
- Supported peak season operations by managing increased workflow. Picked and packed customer orders for timely shipment.
- Collected and organized products for shipment in a fast-paced warehouse environment.
- Inspected items for quality and accuracy before packing for delivery.
- Operated hand trucks and pallet jacks to transport inventory efficiently.
Picker/Packer
QVC
Bethlehem
08.2022 - 09.2023
- Packaged and boxed customer orders for delivery
- Operated warehouse equipment for safe product movement.
- Maintained inventory accuracy through regular checks and updates.
- Assisted in training new staff on proper packing techniques and safety protocols.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
Data Entry Clerk
Kuehne and Nagle
Alburits
05.2021 - 08.2022
- Processed and entered data accurately into company databases to support operational needs.
- Maintained organized records for shipping and logistics operations to streamline information retrieval.
- Facilitated communication between departments, ensuring data integrity across systems.
Server/Hostess
Red Robin
Allentown
01.2019 - 03.2021
- Greeted guests warmly and promptly upon arrival.
- Trained new hosts on procedures and customer service standards.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took orders from customers accurately and in a timely manner.
Packer
Allen Distribution
Allentown
02.2018 - 12.2018
- Prepared products for distribution and assembled boxes to meet shipping schedules.
- Packaged products accurately for distribution and retail display to enhance presentation.
- Maintained cleanliness and organization in packing areas to uphold safety standards.
Cashier/Customer Service
Panera
Allentown
10.2016 - 12.2017
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Welcomed customers at entrance, fostering a friendly atmosphere.
- Maintained clean, organized checkout area to improve customer satisfaction.
- Assisted customers with menu selections and made tailored product recommendations.
Education
High school diploma -
William Allen High School
Allentown, PASkills
- Food preparation
- Warehouse operations
- Customer service
- Employee training
- Inventory management
- Knowledge sharing
- Process optimization
- Organizational skills
- Effective communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Warehouse safety, Proficient, 04/01/22, Using safe practices in a warehouse setting.
- Workplace safety, Proficient, 08/01/22, Using safe practices at work.
- Work style: Reliability, Proficient, 08/01/22, Tendency to be reliable, dependable, and act with integrity at work.
- Attention to detail, Proficient, 08/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information.
- Work motivation, Proficient, 01/01/23, Level of motivation and discipline applied toward work.
Timeline
Specialist/Trainer/Packer Associate
Lulus
03.2024 - Current
Picker/Packer/Shipper
GXO Logistics
08.2023 - 01.2024
Picker/Packer
QVC
08.2022 - 09.2023
Data Entry Clerk
Kuehne and Nagle
05.2021 - 08.2022
Server/Hostess
Red Robin
01.2019 - 03.2021
Packer
Allen Distribution
02.2018 - 12.2018
Cashier/Customer Service
Panera
10.2016 - 12.2017
High school diploma -
William Allen High School