Aniah Longin
Philadelphia,PA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Student Stylist
EMPIRE BEAUTY SCHOOL
01.2024 - 03.2025
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Organized sales area and work station to showcase products and boost sales.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Lead Concierge
Ritz-carlton Residences Miami Beach
06.2023 - 12.2023
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Concierge Agent
The Ritz-Carlton Company
11.2022 - 05.2023
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Security Officer
Marksmen Security
01.2022 - 10.2022
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked and verified photo identification prior to granting facility access.
Front Desk Receptionist
AMAVITA HEALTH
01.2021 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
COSMETOLOGY LICENSE -
Empire Beauty School
PHILADELPHIA03-2025
High School Diploma -
SAMUEL FELS HIGHSCHOOL
Philadelphia, PA06-2021
Skills
- Task delegation
- Property management
- Strong leadership
- Policy enforcement
- Guest relations
- Exceptional communication
- Social media networking
Languages
French
Native or Bilingual
Timeline
Student Stylist
EMPIRE BEAUTY SCHOOL
01.2024 - 03.2025
Lead Concierge
Ritz-carlton Residences Miami Beach
06.2023 - 12.2023
Concierge Agent
The Ritz-Carlton Company
11.2022 - 05.2023
Security Officer
Marksmen Security
01.2022 - 10.2022
Front Desk Receptionist
AMAVITA HEALTH
01.2021 - 12.2021
COSMETOLOGY LICENSE -
Empire Beauty School
High School Diploma -
SAMUEL FELS HIGHSCHOOL
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