Summary
Overview
Work History
Education
Skills
Timeline
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Anialyce Ditren

Bethlehem

Summary

Dynamic professional with a positive attitude and proven team leadership skills, honed as a Shift Leader at Taco Bell. Expert in cash handling and problem-solving, I effectively resolved customer complaints, enhancing satisfaction and loyalty. Committed to maintaining high standards of service and fostering a collaborative work environment.

Overview

2
2
years of professional experience

Work History

Shift Leader

Taco Bell
08.2024 - 08.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Agent Representative

Sequential Tech
11.2023 - 04.2024
  • Maintained meticulous records of all client interactions and transactions for future reference and analysis.
  • Served as a reliable point-of-contact for clients seeking technical support, resolving product and service issues
  • Enhanced overall team performance through active collaboration on shared goals.
  • Resolved customer complaints effectively, ensuring continued loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Penn Foster Cyber School
Scranton, PA
10-2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving

Timeline

Shift Leader

Taco Bell
08.2024 - 08.2025

Agent Representative

Sequential Tech
11.2023 - 04.2024

High School Diploma -

Penn Foster Cyber School

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Anialyce Ditren