Anialyce Ditren
Bethlehem
Summary
Dynamic professional with a positive attitude and proven team leadership skills, honed as a Shift Leader at Taco Bell. Expert in cash handling and problem-solving, I effectively resolved customer complaints, enhancing satisfaction and loyalty. Committed to maintaining high standards of service and fostering a collaborative work environment.
Overview
2
2
years of professional experience
Work History
Shift Leader
Taco Bell
08.2024 - 08.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Agent Representative
Sequential Tech
11.2023 - 04.2024
- Maintained meticulous records of all client interactions and transactions for future reference and analysis.
- Served as a reliable point-of-contact for clients seeking technical support, resolving product and service issues
- Enhanced overall team performance through active collaboration on shared goals.
- Resolved customer complaints effectively, ensuring continued loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Penn Foster Cyber School
Scranton, PA10-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
Shift Leader
Taco Bell
08.2024 - 08.2025
Agent Representative
Sequential Tech
11.2023 - 04.2024
High School Diploma -
Penn Foster Cyber School