ANIL BHEIR

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Improved store standard and overall YOY preformance

Awarded 1 of the top 5 stores in the region

Trained new employees according to standard operating procedures

Promoted 5 employees within the store

Manage inventory which includes cycle counting, paperwork errors, item

adjustment etc

Setting store visual standards.