ANIYA BROOKS
Philadelphia,PA
Summary
Hospitality leader with 5+ years of experience in luxury hospitality, front office operations, retail leadership, and team development. Recognized for training associates, leading guest recovery efforts, supporting daily hotel operations, and delivering exceptional VIP experiences while maintaining Marriott luxury service standards. Seeking an Assistant Front Office Manager, Front Office Manager, or Guest Services Expert opportunity in Houston, Texas.
Overview
5
5
years of professional experience
Work History
Front Desk Agent | Front Office Operations
W Philadelphia – Marriott International
Philadelphia, PA
03.2023 - Current
- Support front office leadership with daily hotel operations in a luxury Marriott property.
- Lead onboarding and development of newly hired front desk associates.
- Manage VIP and Marriott Bonvoy Elite arrivals with personalized service.
- Resolve complex guest concerns through effective service recovery.
- Assist with shift transitions, operational planning, and cash handling.
- Promote Marriott Bonvoy enrollment, room upgrades, and premium offerings.
- Partner with Housekeeping, Engineering, Security, Concierge, and Bell Services.
- Recognized with 15+ guest name mentions and the Breakthrough Leadership Award.
Luxury Sales Associate
Marc Jacobs International
King Of Prussia, PA
09.2022 - 05.2023
- Exceeded luxury retail sales goals through relationship-based selling.
- Built long-term client relationships while maintaining premium brand standards.
- Cultivated strong client relationships through personalized service and product knowledge.
- Executed visual merchandising strategies to enhance brand presentation and customer engagement.
Supervisor / Team Lead
Target
Philadelphia, PA
07.2021 - 01.2023
- Supervised daily operations while coaching and developing team members.
- Created staff schedules and delegated responsibilities.
- Interviewed, onboarded, trained, and mentored new employees.
- Resolved customer escalations while driving operational and customer service goals.
Education
High School Diploma -
Imhotep Institute Charter High School
Philadelphia, PA06-2020
Skills
- Front Office Operations
- Team Leadership
- Employee Development
- Luxury Hospitality
- Guest Relations
- Service Recovery
- Marriott Bonvoy
- VIP Guest Experience
- Revenue Upselling
- Cross-Functional Collaboration
- Operational Excellence
CAREER HIGHLIGHTS
15+ guest name mentions recognizing exceptional service., Breakthrough Leadership Award recipient., Trusted to train and onboard new front desk associates., Supported front office leadership with daily operations., Experience interviewing, scheduling, coaching, and developing employees.
Timeline
Front Desk Agent | Front Office Operations
W Philadelphia – Marriott International
03.2023 - Current
Luxury Sales Associate
Marc Jacobs International
09.2022 - 05.2023
Supervisor / Team Lead
Target
07.2021 - 01.2023
High School Diploma -
Imhotep Institute Charter High School