ANIYA DAWES
Allentown
Summary
Successfully completed the 25B,Information Technology Specialist, course. Learned to manage time wisely. Learned to work with others. Offering strong analytical skills and commitment to learning and growing in IT field. Brings understanding of networking principles and basic system administration, demonstrating ability to quickly grasp complex technical concepts. Ready to use and develop skills in troubleshooting and network management in Desired Position role. Developed strong interpersonal and organizational skills in fast-paced retail environment. Demonstrated ability to manage multiple tasks and provide high-quality customer service. Seeking to transition into new field, applying these transferrable skills to contribute to dynamic team.
Knowledgeable information technology specialist sets up and optimizes workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with business practices and it standards. Excellent skills in infrastructure, data management and enterprise operations.
Attentive Package Handler offers background assembling, sealing, scanning and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Information Technology Specialist
US Army
Augusta
04.2024 - Current
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Set up network profiles, security permissions and file sharing systems.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Diagnosed and resolved hardware and software issues.
Package Handler
Fed Ex Ground
Allentown
08.2025 - 12.2025
- Sorted and organized packages for efficient processing at FedEx Ground.
- Operated conveyor systems to facilitate package movement and handling.
- Loaded and unloaded delivery trucks according to established procedures.
- Collaborated with team members to maintain a smooth workflow during peak hours.
- Followed safety protocols to ensure a secure work environment at all times.
IT Software Support Technician
Beacon Hill Staffing
Allentown
02.2025 - 05.2025
- Promoted end-user self-sufficiency by creating detailed knowledge base articles covering common technical questions or concerns related to supported software applications.
- Contributed to the successful launch of several new software products by providing crucial testing feedback during development stages.
- Optimized system performance by conducting routine maintenance checks, applying patches, and updating configurations as needed.
- Reduced average ticket resolution time by developing comprehensive troubleshooting guides and resources for the IT support team.
- Assisted clients with customized software solutions tailored to their specific needs.
- Provided exceptional customer service by effectively communicating complex technical concepts to non-technical users.
- Increased user satisfaction through proactive identification of potential system bottlenecks and implementing necessary improvements.
Store Associate
Dollar Tree
Allentown
11.2024 - 05.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Education
High School -
William Allen High School
Allentown, PASome College (No Degree) - Data Science
Pennsylvania State University
Harrisburg, PASkills
- Time management
- Communication
- IT troubleshooting
- Problem-solving skills
- End user support
- Customer service
- Cash handling accuracy
- Attention to detail focus
- Organization
- Team collaboration
- Store cleanliness maintenance
- Flexible schedule adaptability
- Basic math skills application
- Patience and empathy demonstration
- Attention to detail
- Package sorting
- Ticketing systems
- Safety compliance
- Problem solving
Timeline
Package Handler
Fed Ex Ground
08.2025 - 12.2025
IT Software Support Technician
Beacon Hill Staffing
02.2025 - 05.2025
Store Associate
Dollar Tree
11.2024 - 05.2025
Information Technology Specialist
US Army
04.2024 - Current
High School -
William Allen High School
Some College (No Degree) - Data Science
Pennsylvania State University