Compassionate and effective customer service representative known for strong data entry and problem resolution skills. Experienced in fostering trust and enhancing client relationships to drive service excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conifer Health Solutions LLC
Frisco, TX
07.2023 - Current
Resolved customer inquiries efficiently via phone and email, ensuring high satisfaction levels.
Provided timely support to patients regarding billing and insurance questions, enhancing service quality.
Collaborated with team members to streamline processes for faster issue resolution and improved workflow.
Documented customer interactions accurately in CRM systems, maintaining data integrity and compliance standards.
Managed approximately 30 incoming calls per day from customers.
PCA
Just Like Family Home Health Care Services
Lebanon, PA
01.2020 - 07.2023
Provided compassionate personal care to clients, enhancing comfort and well-being.
Assisted with activities of daily living, promoting independence and quality of life.
Monitored vital signs, ensuring timely communication of changes to healthcare teams.
Developed and maintained strong relationships with clients and families to foster trust.