Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anjelica Delgado

Lebanon,PA

Summary

Compassionate and effective customer service representative known for strong data entry and problem resolution skills. Experienced in fostering trust and enhancing client relationships to drive service excellence.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Conifer Health Solutions LLC
Frisco, TX
07.2023 - Current
  • Resolved customer inquiries efficiently via phone and email, ensuring high satisfaction levels.
  • Provided timely support to patients regarding billing and insurance questions, enhancing service quality.
  • Collaborated with team members to streamline processes for faster issue resolution and improved workflow.
  • Documented customer interactions accurately in CRM systems, maintaining data integrity and compliance standards.
  • Managed approximately 30 incoming calls per day from customers.

PCA

Just Like Family Home Health Care Services
Lebanon, PA
01.2020 - 07.2023
  • Provided compassionate personal care to clients, enhancing comfort and well-being.
  • Assisted with activities of daily living, promoting independence and quality of life.
  • Monitored vital signs, ensuring timely communication of changes to healthcare teams.
  • Developed and maintained strong relationships with clients and families to foster trust.

Education

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
05.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Microsoft outlook
  • Follow-up skills
  • Documentation

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Conifer Health Solutions LLC
07.2023 - Current

PCA

Just Like Family Home Health Care Services
01.2020 - 07.2023

High School Diploma -

Cornerstone Christian Correspondence School
Anjelica Delgado