Ann Comcowich
Moosic
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Front Office Coordinator
Impact Physio
07.2019 - Current
- Manage day-to-day front desk operations
- Responsible for all aspects of scheduling/rescheduling appointments
- Responsible for patients accounts, documentation, insurances
- Auditing of files regularly to ensure they are complete and in compliance
- Collects, applies and documents payments appropriately
- Tracks operational performance indicators
- Adheres to HIPAA Privacy and Security Training
Production Assistant
Three Bakers
10.2017 - 07.2019
- Inventory management
- Assist in developing associates including supervising performance through planning, coaching and disciplinary efforts
- Liaison with USDA to ensure all facets of food preparation, storage and food handling are adhered to
- Perform routine checks of raw materials to ensure high quality standards
- Reinforce safety programs by complying with safety procedures
- Comply with sanitation rules
Senior Client Service Manager
Prudential Financial
12.2001 - 11.2016
- Maintaining and enhancing relationships with retirement plan clients and intermediaries
- Managing up to fifteen clients across multiple industries with various degrees of complexities
- Delivering exceptional customer service
- Consistently following up on outstanding issues until resolved with100% satisfaction
- Developing and executing strategies to acquire, expand and retain client relationships to generate revenue
- Collaborating with members of the Sales Team on the acquisition of new clients as well as participating in sales presentations
- Leveraging client insight and sales tool to proactively identify and convert sales opportunities
Customer Service Representative
Prudential Financial
09.1998 - 12.2001
- Handling high volume in-bound calls
- Working in a fast-paced environment
- Extensive knowledge of retirement plans
- Proficient in all technological systems
- Delivering superior customer service
- Ethical, discreet and committed to ensuring the needs of the customer were met consistently
Education
Bachelor of Science - Liberal Arts
Excelsior College
01.2012
Mathematics
Marywood College
Scranton, PA05.1990
Academic - undefined
Scranton Central High School
06.1987
Skills
- Customer service expertise
- Reception duties
- Front office management
- Patient relations
Timeline
Front Office Coordinator
Impact Physio
07.2019 - Current
Production Assistant
Three Bakers
10.2017 - 07.2019
Senior Client Service Manager
Prudential Financial
12.2001 - 11.2016
Customer Service Representative
Prudential Financial
09.1998 - 12.2001
Mathematics
Marywood College
Academic - undefined
Scranton Central High School
Bachelor of Science - Liberal Arts
Excelsior College
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