Ann Dickey
Pittsburgh
Summary
Dynamic Biology Tutor at The Pennsylvania State University with expertise in lesson planning and effective communication. Proven ability to enhance student comprehension through tailored instruction and positive reinforcement. Skilled in laboratory techniques and team collaboration, fostering a supportive learning environment that boosts student confidence and academic success. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Biology Tutor
The Pennsylvania State University
State College
08.2024 - 05.2025
- Evaluated students' comprehension levels with periodic assessments throughout the tutoring period.
- Facilitated discussions about various scientific theories related to Biology topics such as natural selection and adaptation.
- Prepared handouts, study materials and other teaching aids.
- Created a positive learning environment by encouraging student participation and addressing questions or concerns during tutoring sessions.
- Explained tutoring services and booked tutoring appointments.
- Presented tutoring workshops and academic support sessions for small groups.
- Guided students, teaching methods for working assignments and determining correct solutions.
- Demonstrated laboratory techniques used in conducting experiments related to Biology topics.
- Adapted teaching style according to different learning styles of students in order to maximize effectiveness of lessons taught.
- Asked key questions prompting specific student responses to assess tutoring session progress.
- Gathered multimedia materials to reinforce specific concepts.
- Built student self-confidence by working through stages of study concepts and using positive reinforcement techniques.
- Personalized sessions for each student to address diverse learning needs.
- Drew detailed charts, diagrams and illustrations of information and sub-cell structures.
- Tailored instruction according to each student's strengths and weaknesses while providing feedback on their progress.
- Conducted review sessions prior to major exams such as midterms or finals.
- Recommended books or websites that can be utilized for further research on specific topics discussed in class.
- Collaborated with teachers to identify areas of improvement for struggling students.
- Conferred with teachers and professors on laboratory sessions and upcoming instructional units.
Server
Dennys Restaurant
Pittsburgh
07.2023 - 03.2025
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Set up tables in between patrons to reduce wait times.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Trained new employees to perform duties.
Team Member
Texas Roadhouse
Pittsburgh
09.2021 - 07.2023
- Answered phone calls regarding inquiries about products or services.
- Worked closely with human resources to support employee management and organizational planning.
- Developed positive customer relationships through friendly greeting and excellent service.
- Built and maintained working relationships with peers and upper management.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to achieve daily goals.
- Assisted in inventory management, ensuring stock levels met demand without excess.
Cold Line Team Member
Dairy Queen Grill & Chill
Pittsburgh
09.2020 - 06.2021
Education
Some College (No Degree) - Pre-medicine
Pennsylvania State University
University Park, PASkills
- Lesson planning
- Biology concepts
- Laboratory techniques
- Positive reinforcement
- Effective communication
- Customer service
- Team collaboration
- Time management
- Problem solving
- Anatomy and physiology
- Experience with laboratory techniques
- Appointment scheduling
- Microsoft Office
- Task prioritization
- Organizational skills
- Interpersonal skills
Affiliations
- TurnUp Fellow
- Worked two part-time jobs while being a full-time student
References
References available upon request.
Timeline
Biology Tutor
The Pennsylvania State University
08.2024 - 05.2025
Server
Dennys Restaurant
07.2023 - 03.2025
Team Member
Texas Roadhouse
09.2021 - 07.2023
Cold Line Team Member
Dairy Queen Grill & Chill
09.2020 - 06.2021
Some College (No Degree) - Pre-medicine
Pennsylvania State University
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