Anna Dinkins
Williamsport,PA
Summary
Dynamic Customer Service Representative with a proven track record at Jackson Hewitt, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint handling and effective problem resolution. Skilled in data entry and proficient in Microsoft Excel, consistently delivering high customer satisfaction and fostering strong client relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Jackson Hewitt
12.2021 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Abington High School
Abington Pa06.1983
High School Diploma -
Community College of Philadelphia
Philadelphia, PASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
Timeline
Customer Service Representative
Jackson Hewitt
12.2021 - 04.2025
High School Diploma -
Abington High School
High School Diploma -
Community College of Philadelphia
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